
Infrastructure Lead
2 weeks ago
**Roles and Responsibilities
**During IT Incidents**
- Serves as POC to GCIO, users and cluster management
- Team with PM team to restore service as soon as possible
- Work with GCIO on crisis management
- Perform Root Cause Analysis together with the involved parties
**During Peacetime**
- Review and analyse cluster's IT Health status reports and develop plan of action
- Responsible for timely reports of SLAs and operational KPIs
- Liaison to support Service Ops, day-to-day ground changes and requests in end-user computing needs
- Support GCIO, Institution Directors/Leads and collaborate with infrastructural Services for IT workplan
**General**
- Reports directly to GCIO
- Work as a team with Service Ops Director
**Requirements / Qualifications**
- Degree in Computer Science
- 10 yrs experience in Infra Structure mgmt (Operations) in areas of System, Deskside, Service Desk, Network, Security (Cyber)
- Familiar with ITSM processess
- Must have ITIL Foundation cert, ITIL 4.0 will be an advantage
- Experience in Project Management
- PMP or related project management certifications will be an advantage
- Stakeholder management skills
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