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Customer Accounts Manager

2 weeks ago

Singapore OCI SYSTEM PTE. LTD. Full time

**Job Scope for Customer Accounts Manager**

The Customer Accounts Manager for the accounting system solution provider. Plays a crucial role in delivering excellent customer service, addressing initial system usage inquiries, and establishing a strong foundation for positive customer relationships.

**Handling Product and Service Inquiries**:
Assist potential customers by providing information about products or services, answering their initial inquiries, schedule appointments and helping them understand the features and benefits of the offerings.

**Product Showcasing**:
Effectively present the organization's products or services to potential customers, emphasizing their unique features and capabilities. This includes demonstrating the system's functionality in real-world scenarios and proactively addressing any initial questions or concerns to ensure a clear understanding of its value.

**Customer Documentation**:
You would be responsible for preparing and maintaining various administrative documents, such as sales order, invoice and receipt.

**Customer Communication**:
Maintain effective and professional communication with customers. Keep them informed about the status of their inquiries, provide updates on issue resolution progress, and ensure a positive customer experience.

**Collaboration**:
Facilitate a smooth handover and onboarding process by partnering closely with the implementation team. Ensure that products or services are configured accurately and meet customer expectations. Collaborate effectively with internal teams, including Level 2 and Level 3 support, to resolve issues promptly and deliver seamless, high-quality customer support throughout the service lifecycle.

**Feedback Loop**:
Provide feedback to the product development and engineering teams based on common customer issues, suggestions, or improvements that could enhance the product or service.

**Continuous Learning**:
Stay updated on product updates, new features, and industry trends to provide accurate and up-to-date information to customers.

**5-Day Work Week**:
A standard 5-day work week, Monday through Friday, with regular office hours. However, the specific working hours may vary depending on the organization's policies and requirements.

**Requirements**:

- Strong communication skills
- Able to work independently
- Cooperative and supportive team member
- Friendly, positive and solution-oriented disposition

**Qualifications and Experience**
- "O" level or equivalent
- Minimum 1 year of working experience preferred
- Accountant, Bookkeeper or Customer Service experience preferred
- Knowledge and experience with Accounting software would be an advantage
- Immediate availability preferred