Service Engineer
2 weeks ago
**Service Engineer **_(Field Service Engineer/ Software/ Technical Support)
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Our client is a leading organisation specialised in developing Semiconductor machines.
**Responsibilities**:
- Support set-up, troubleshooting and identify problems for Software issues in the machines at customer sites
- Provide support to field service engineers for onsite Software related matters.
- Review machines log files, machine configuration and related machine information to identify problems areas for software related matters.
- Liaise with Engineering Software team to clarify customers’ request, issues, problems that are identified.
- Create User request, SIR (Software Issue Report) and needed information for Engineering software team to understand the requirement as to provide correct solution.
- Support bench or machine test for new release software before onsite implementation.
- Update and maintain all service-related documentation or reports in databases (e.g. customer feedback system) for effective recording, monitoring, and resolution for software issues.
**Requirements**:
- Degree/Diploma/Nitec in Electronics/Electrical Engineering or related discipline
- Experience in servicing automation machines with good software troubleshooting skills and C++ programming knowledge
- Good communication skills
- Able to travel overseas
Joey
Recruitment Manager
Right Recruit Pte. Ltd.
10 Anson Road, #33-03, International Plaza, Singapore 079903
EA Licence No: 23C1743 | EA Reg No: R1103523
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