Dc Customer Success Intern #generalinternship

3 days ago

Singapore Singtel Full time

**DC Customer Success Intern #GeneralInternship**:
**Date**:18 Jan 2025

**Location**: Singapore, Singapore

**Company**:Singtel Group

Passionate about making a real impact? Join our team at Nxera to unfold the new era Be at the forefront of the data centre (DC) industry with a unique focus on sustainability, connectivity and AI which sets us apart as the next generation DC operator. You will also get to gain invaluable experience in a fast-growing industry that is powering the digitalisation wave. Be empowered to co-create the future with our dynamic teams

**Make an Impact by**:

- Assist the Customer Success Manager in serving as a primary point of contact for key account customers.
- Support the team in conducting Logical Security Reviews, including privilege accounts, logs, and change management.
- Help maintain the customer database by updating authorized personnel, contact details, and escalation lists.
- Assist in coordinating with customers for maintenance activities and audits.
- Provide support during incident reviews and assist with closure documentation.
- Collaborate with the Customer Success team for onsite support during major maintenance events.
- Participate in tracking customer Service Level Agreements (SLAs) and ensure that key metrics, including consumption and incidents, are up to date.
- Help prepare for customer SLA meetings, including reports on audits, improvement plans, and operational performance.
- Support maintaining strong relationships with customers and potential clients.
- Assist in tracking and following up on critical customer issues, ensuring timely resolution.

**Skills for Success**:

- Currently pursuing a Diploma in TP Engineering school
- Passionate about customer service and developing skills in customer relationship management.
- Excellent communication and organizational skills, with an eye for detail.
- Able to work well both independently and in a team.
- Motivated and eager to learn in a fast paced environment.
- Strong problem solving and analytical skills.

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