Assistant Manager, Airport Services
4 days ago
**Job no**: 494423
**Work type**: Full time
**Location**: Singapore
**Categories**: Ground Operations
**Responsibilities**:
- Evaluate station staff performance
- Ensure flights are operated in safety manners
- Ensure good customer service is carried out on daily basis
- Keep airport operation costs are under budget
- Coordinate with airport authorities, catering, and crew hotel for various issue
- Ensure that decisions are made within established company standards
- Regular visit to concern airport department or governmental department to maintain good cooperation with them
- In coordination with the Airport team, negotiate and administer all major Airport Authority, Air Traffic Control, CIQ and etc.
- Pre-arrange and assist for concerned department from head office before & during their station audit trip
- Ensure GHA compile with company standard when performing their pre-flight editing / seat control and post flight duties
- Focused on service delivery, anticipate competitor activities by service product trends and initiate service strategies in a timely manner to out maneuver competitors
- In accordance with Company Service Deliver policy, ensure the airport team remains focused on the corporate sector generating premium revenue
- Report to headquarter about stations performance and accountable to their staff’s performance
**Requirement**:
- Tertiary education or equivalent, a bachelor's degree holder will be an advantage
- Minimum 8 years airport services working experience with at least 2 years of managerial experience
- Fluency in English and local language (both written and oral) are required
- Ability to communicate in Cantonese and Mandarin will be an advantage
- Customer focused with excellent customer service skills and problem-solving attitude
- Proven supervisory and people management experience
- Ability to work under pressure and in crisis, provide direction and front-line support to airport team
- Proficient in MS Excel, Word and PowerPoint
- Willing to take shift duties
LI-SC1
**Advertised**: 28 Oct 2024
**Applications close**: 28 Nov 2024
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