Senior Manager, Management Consultant

Company Description

Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging - where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world - helping unlock financial access to enable the future of money movement.

**Join Visa: A Network Working for Everyone.**

**Job Description**:
**Team Summary**:
Visa Consulting and Analytics (VCA) is Visa's consulting division, serving Visa's clients including card issuers, acquirers and merchants. We are focused on improving our clients’ performance and profitability.

Drawing on our expertise in strategy consulting, payments, data analytics, marketing, operational and macroeconomics, VCA drives high impact projects and tangible financial results. In Asia Pacific (AP), VCA has geographically focused teams together with the Center of Excellence (COE) team which provides expertise in specific industry or functional verticals (Digital, Risk, Business Solutions, Acquiring and Issuer Optimization).

**What a Senior Manager, Management Consultant does at Visa**:
Reporting to the Business Practice Lead and based in Singapore, you will support and deliver projects across the Asia Pacific region and work on consulting engagements for Visa clients in enabling portfolio growth and improved profitability of their commercial card portfolios across the key segments of small business, large and middle market and government.

Working with the Business Practice Lead and market consulting teams, the Senior Manager will be responsible for significant components of client engagements including end-to end-delivery of client engagements. Typically, this will involve the Senior Manager interacting with client stakeholders, gathering and managing project inputs, analyzing data to form conclusions and recommendations, developing and presenting compelling project reports and working with clients on executing recommendations. As one of Visa’s regional specialist practices, the Business Practice also develops set plays from popular solutions/engagements and other assets that Visa’s market teams can use to scale reach and impact.

**Why this is important to Visa**:
VCA and commercial payments are two key focus areas for Visa (New Flows and B2B) and this role provides a great opportunity to build an interesting and rewarding career in a high growth and fast changing industry. Commercial payment flows exceed USD 55Trn in Asia Pacific and much of this is still made by cash or cheque. Helping small businesses, large corporates and governments digitise their operations delivers enormous benefits to their economies and Visa is an important participant and enabler in that digitization journey.

**Projects you will be a part of**:
Typically, 2-4 months in duration and running in parallel, potential projects could include commercial payments strategy, product design and launch, portfolio diagnostics (end-to-end business reviews) and benchmarking and optimizing issuer’s businesses through sharing and implementing global best practices.

The Senior Manager will be responsible for supporting the Business Practice in identifying potential commercial issuer clients’ business pain-points and areas for strategy and process improvement, thereby defining project scope deliverables and revenue opportunity to sell-in client engagement projects.
- Prepare client proposals and project plans, identifying dependencies, roles and responsibilities, scope and deliverables
- Ensure project engagements remain on track, utilizing governance frameworks and mitigating / resolving complex problems that emerge during engagements
- Preparation of project materials including interview guides, supporting data gathering (in partnership with data scientists), hypothesis and decision trees, concept, and framework development
- Undertake client interviewing, collecting, and analysing inputs such as client information, data, processes, policies, competitive and environmental information
- Conduct industry research, drawing on Visa and partner resources as well as colleagues to identify global best practices and distil insights relevant to the client problem at hand
- Create, develop and maintain service line solutions, contribute to IP creation and standardized VCA offerings and set plays
- Continuously build knowledge, surfacing new insights and producing thought leadership pieces that contribute to practice development
- Identify