Associate/senior Analyst, Seller Programs

5 days ago

Singapore Lazada Full time

Location:
**Singapore**
- Department: Supply Chain & Logistics- Location: Singapore-
**Responsibilities**:
- Analyze seller programs data and metrics to identify trends, and opportunities for optimization.
- Ensure tight governance and standardization across program frameworks through collaboration with both regional and local stakeholders.
- Monitor sellers’ performance in the respective programs / segments, provide insights to improve program design, governance, and user experience, as well as ensure timely issuance of incentives to sellers where applicable.
- Collaborate with cross-functional teams, including Regional Seller Programs, Commercial, Finance, and Product to implement operational improvements and/or address issues impacting performance.
- Develop and maintain reports to track key performance indicators (KPIs) and provide regular updates to relevant teams.
- Work closely with Seller Engagement to coordinate external seller communications, and/or Customer Care team to address potential seller inquiries.
- Assist in UATs of new program initiatives.
- Stay informed about industry trends, best practices, and emerging mechanics in e-commerce operations.

**Job Requirements**
- Possessed a bachelor in any discipline
- Ideally having 3-5 years of working experience in e-commerce operations, or in a retail or consumer goods environment
- Strong analytical skills with the ability to interpret data and draw actionable insights
- Organized, meticulous, and driven. Project management skills will be a bonus.
- Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams
- Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities
- Proficiency in MS Excel. Knowledge and experience in using other relevant operational tools and systems will be a bonus.

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