Research Operations Associate Manager
2 weeks ago
**Job Scope**
This market research operation role entails three key fundamental areas:
**Project Management**
- Be a dedicated project manager to large-scale operation(s) - some projects may span across 365 days, 24/7 hours. Hence project management, mitigation and escalation need to be prompt and timely.
- Establish and maintain project plans, standard operating procedure (SOPs) and fieldwork schedules, including timelines and milestones diligently.
- Provide regular updates on the progress of the project to leadership and broader team.
- Manage project within budgeted cost and time, including the resources required.
- Identify areas for process improvement and implement changes as necessary to improve efficiency and effectiveness.
- Work with cross-functional teams, including research analysts, programmer, and data science team to ensure successful completion of research projects.
**Fieldwork Operations**
- Oversee and manage a large pool of supervisors and interviewers - including recruitment and training to ensure that the team is knowledgeable about the project requirements and execute their tasks smoothly.
- Plan and assign surveyors for fieldwork across various shifts and locations.
- Facilitate, support and delegate work to the fieldwork supervisors to ensure smooth operations on the ground.
- Building strong rapport with the supervisors and interviewers.
- Perform quarterly evaluations of the supervisors and interviewers, ensuring the quality of data collection.
- Conduct quality control checks on data regularly to ensure accuracy and reliability.
- Conduct back-checks and address errors and logic checks in questionnaires.
**Vendor Management**
- Management of the external vendors in terms of milestones and timelines.
- Coordination with external vendors such as panel partners to ensure that all research projects meet the required quality standards.
**Job requirements and expectations**
- Minimum qualification of degree in any fields
- Minimum 4 years of experience in market research operations or a related field
- Strong attention to detail and the ability to manage multiple projects simultaneously.
- Knowledgeable about research methodologies and able to propose relevant methods to achieve objectives as well as ensure representation.
- Possesses great soft skills and personality - approachable, candid, go-getting and collaborative.
- Strong communication skills and the ability to work effectively with cross-functional teams, external vendors, and surveyors.
- Ability to work independently and as part of a team in a fast-paced, deadline-driven environment.
- Strong problem-solving skills to help mitigate problems and issues in field.
- Challenges the status quo and always looking for ways to improve productivity and efficiencies.
- Ability to also manage client communications is advantageous.
**About us**
Welcome to the Insights Table. We are a market research agency that see ourselves being able to do better for the industry. On our table, we are proud of our drive, conviction, and authenticity to deliver best-in-class insights and value to our clients. We strive to create a work environment that excites and motivates our people on the table. An environment where individuals can be excited about starting their day, with a purpose, every day.
This is a table where insights are uncovered, curiosity leads to answers, important agenda are discussed, and informed decisions are made. Above all, everyone on the table enjoys coming together.
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