
Client Services Executive
1 week ago
Section & Department: Client Success
Immediate Head: Team Leader for Client Success
Role Summary:
As a Client Services Executive, you are the cornerstone of our client relationships, ensuring the seamless delivery of our services while driving client satisfaction and retention. Your role encompasses a diverse range of responsibilities, from monitoring cases and orders to conducting business reviews and ensuring compliance with client instructions. With a focus on proactive communication, problem-solving, and operational excellence, you play a vital role in ensuring the success of our clients and the effectiveness of our background screening processes.
Job Scope / Principal Accountabilities:
- Cases and Orders monitoring
- Orders integration
- Turn-around time monitoring
- Guarantee daily, weekly, and monthly goals are met
- Analyze verified information for accuracy and completion
- Investigate and confirm reference credibility
- Maintaining a positive, empathetic, and professional attitude toward clients at all times.
- Responding promptly to clients’ inquiries.
- Communicating with clients through various channels.
- Acknowledging and resolving clients’ complaints.
- Knowing our ScreenGlobal Platform inside and out so that you can answer questions.
- Onboarding new and existing clients
- Conducting business review with the clients
- Case creation and check out orders for clients requiring these services
- Quality monitoring the checks and annexures before submitting the final report to the clients
- Ensure that the client compliance tracker is updated on a daily basis
- Abide to client instructions and ensure that instructions are relayed to operations team
- Ensure related compliance requirements are addressed, e.g., privacy, security, and administrative regulations associated with Information and privacy management systems, are followed in Singapore HQ and the Philippines site.
Qualifications, Knowledge, Skills and Competencies required:
- Bachelor’s degree in any related field.
- One to two years work experience in background checking and customer service is preferred.
- Excellent attention to detail and accuracy in entering data.
- Strong written and verbal communication skills.
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