Regional Logistics Product Solutions Senior Manager-singapore

4 days ago

Singapore Lazada Full time

Location:
**Singapore**
- Department: Supply Chain & Logistics
- Location: Singapore

Accelerate Lazada Logistics’ leadership in logistics by delivering customer-centric product solutions that enhance customer experience for Fulfilled By Lazada (FBL) and Multi-Channel Logistics (MCL) business across Southeast Asia.

Job scope
Product and Solutions Development
- Work with regional customers (current and prospective), country technical product managers to ensure proper integration of system solutions and operations set up to enable seamless fulfilment services
- Identify and address gaps in current solutions and operations together with customers
- Translate market insights and customer needs into product solutions
- Lead end-to-end development and rollout of solutions for FBL and MCL business
- Work with product managers for end-to-end system enhancement, including requirement gathering, user acceptance testing, hypercare, and change management
- Work with country teams, product managers, and internal stakeholders to define business requirements, prioritise rollout sequence, and ensure successful product rollout

Operations Improvement
- Work with operations team to set up/streamline standard operations procedures (SOP)
- Partner with business intelligence team to set up dashboards to monitor operations performance

Market Research
- Conduct periodic market and customer research to identify trends in fulfilment and eCommerce market and impact to product solutions
- Propose and drive product and solutions initiatives to drive customer value and business growth

**Job Requirements**
- A Bachelor's degree in Supply Chain, Engineering, Business, or a related field is required. A Master’s degree (e.g., MBA) is preferred
- At least 5 years of experience in e-commerce logistics, product operations, or supply chain consulting, preferably within a regional context in Southeast Asia
- Demonstrated ability to manage full product life cycles, from concept to launch and optimization
- Experience working cross-functionally with internal and external stakeholders, including key accounts
- Experience with customer/client facing roles
- Experience with OMS/WMS platforms is a plus
- Excellent stakeholder management and executive communication
- Comfortable working in a fast-paced, high-growth, and ambiguous environment
- Proficiency in Mandarin for collaboration with China-based product teams

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