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Content Operations Manager

3 weeks ago

Singapore Dow Jones Full time

**Job Description**:
Dow Jones is looking for a Content Operations Manager to join our Content team responsible for onboarding, ingesting and managing content within Factiva products and services. Factiva is a professional research database, providing access to aggregated global news and business information from approximately 33,000 sources in 32 languages from over 200 countries and territories.

The group ensures accurate delivery of content and distribution/sharing of information about our content to customers, publishers and B2B colleagues. As Manager of the team, you will ensure a smooth passage of content from publishers to Factiva products according to established standards of timeliness and completeness. You will inspire innovation, ensure editorial and operational best practices, manage workload distribution and delivery, and develop relationships across all leadership levels. You will report to the Director, Content.

You Will
- Lead and coach a team of experienced Specialists to develop their full potential
- Oversee daily priority and standard operational tasks to ensure they are carried out with care and attention
- Operate as an individual contributor to accomplish set goals, while guiding the team toward its objectives
- Foster automation to maximise our resources and reduce manual work
- Work with your counterparts in the other two regions to ensure best practices are well-known and followed globally and also revisited, as needed
- Handle multiple high priority and sensitive tasks and work in collaboration with internal and external partners to ensure task completion

You Have
- Fluency in English and other Asian languages such as Chinese, Korean or Japanese
- Experience working in business organizations and communicating with diverse and global stakeholder groups
- Strong conceptual skills
- Ability to evaluate issues and conflicts and make timely decisions that benefit both the customer and the business
- Capability to support and convey change
- An openness to different views and opinions and an appreciation for team diversity

Preferred
- Degree and relevant work experience
- Prior experience managing a team
- Familiarity with/basic understanding of data formats such as XML, HTML, NewsML
- Additional language skills

Business Area: PIB - DATA STRATEGY

Job Category: Data Analytics/Warehousing & Business Intelligence

Union Status:
Since 1882, Dow Jones has been finding new ways to bring information to the world’s top business entities. Beginning as a niche news agency in an obscure Wall Street basement, Dow Jones has grown to be a worldwide news and information powerhouse, with prestigious brands including The Wall Street Journal, Dow Jones Newswires, Factiva, Barron’s, MarketWatch and Financial News.

This longevity and success is due to a relentless pursuit of accuracy, depth and innovation, enhanced by the wisdom of past experience and a solid grasp on the future ahead. More than its individual brands, Dow Jones is a modern gateway to intelligence, with innovative technology, advanced data feeds, integrated solutions, expert research, award-winning journalism and customizable apps and delivery systems to bring the information that matters most to customers, when and where they need it, every day.

Req ID: 37066