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UX Researcher and Service Designer

2 weeks ago

Singapore Xtremax Pte. Ltd. Full time

**Responsibility**:
**User Research & InsightsService & Design Strategy**
- Facilitate workshops and ideation sessions to drive user-centric solutions.
- Collaborate with cross-functional teams to address key issues in the customer journey.
- Ensure usability and accessibility of products and service concepts.
- Define and track KPIs to measure service effectiveness and recommend improvements.
- Provides UX artefacts such as customer journey maps, personas, wireframes, and prototypes based on the research.

**Service & Design Strategy**
- Facilitate workshops and ideation sessions to drive user-centric solutions.
- Collaborate with cross-functional teams to address key issues in the customer journey.
- Ensure usability and accessibility of products and service concepts.
- Define and track KPIs to measure service effectiveness and recommend improvements.
- Provides UX artefacts such as customer journey maps, personas, wireframes, and prototypes based on the research.

**Continuous Learning & Best Practices**
- Stay current with UX research and service design methodologies, tools, and trends.

**Requirements**:
**Must Have**
- Proven 2-5 years of experience as a UX Researcher and/or Web Application UI Designer.
- Background in Service Design, UX Design, HCI, or related fields (advanced degree or certification preferred).
- Strong collaboration skills with Product, Tech, Data, and Business stakeholders.
- Experience working in agile environments with systems thinking and project leadership.
- Proficiency with tools such as Figma or Adobe Creative Suite.
- Skilled in both traditional and modern research methods.
- Ability to synthesize insights into practical deliverables such as blueprints, journey maps, and process flows.
- Strong communication, presentation, and negotiation skills.
- Self-directed, organized, and able to manage complex problem spaces.

**Good to Have**:

- Experience with Singapore Government Project will be advantageous.
- Degree/Diploma in Computer Science, Product Management, or related fields.
- Understanding of SDLC (Software Development Life Cycle).
- Familiarity with product management frameworks and tools (Agile, Scrum, Jira, Confluence, etc.) is a plus.
- Experience in illustration, visual and graphic design.
- Experience with a content management system/website project.

Certificate Preferred:

- Certified ScrumMaster (CSM) / Professional Scrum Master (PSM)
- Certification UI/UX Design Professional