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Administrative Assistant
3 weeks ago
BROAD FUNCTION - Provide administrative support for the operation of Ren Ci Integrated Home and Day Care (IHDC) and Senior Care Centre (SCC). - To liaise with clients and clients’ next of kin on matters pertaining to Ren Ci IHDC and SCC.ROLES AND RESPONSIBILITIESADMINISTRATIVE DUTIES - To receive referrals from referral source(s) and prepare them for screening by the Case Manager/ Centre Manager. - To schedule appointments for initial assessment, financial counselling and regular therapy sessions. - To perform counselling explaining to clients and/ or their next of kin regarding the contract of service. - To conduct means testing for patients if required. - To prepare and maintain order of case notes for new admissions and for scheduled therapy sessions. - To process admission and discharge of clients. - To enter client’s attendance into the Centre Based System (CBS) on a daily basis, and update the system as necessary. - To liaise with Operations & Facilities Management (OFM) personnel for transport arrangement for clients if required. - To liaise with the Business Office or Finance personnel for billing matters. - To update the Agency for Integrated Care (AIC) website; CBS and Transport Call Centre (TCC) system as and when necessary. - To perform reception duties, including responding to phone calls and attending to general enquiries. - Carry out other tasks/ projects assigned by the Centre Manager/ Head of Rehabilitation Department.PROFESSIONAL - To communicate to clients/ next of kin and staff in a professional manner. Communication should reflect consideration of socio-cultural values of the patient, family and significant others. - Confidentiality: To maintain absolute confidentiality in matters pertaining to the organization/ departmental/ clients. Confidentiality of the clients’ records is to be maintained at all times in order to maintain privacy of the clients. - Takes responsibility for own learning. - Participates in staff meetings and hospital initiatives. - To liaise with external services, statutory bodies and other VWOs as appropriate.HEALTH AND SAFETY - To know and implement the Health and Safety regulations in Ren Ci Hospital. To work safely at all times, and to actively participate in health and safety programs. - To attend course on Fire Safety as required by the organization. - Be able to take initiative and identify, report and resolve issues that may cause harm to people in the organization. To report all accidents or potential hazards to the reporting officer.
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