Administrative Executive

COMPANY DESCRIPTION

Kaplan is one of the world’s largest and most diverse education providers with over one million students globally. Headquartered in US, Kaplan is part of Graham Holdings (formerly The Washington Post Company) and is its largest subsidiary.

Kaplan in Singapore has students from over 35 countries and regions. As a Lifelong Integrated Learning Partner, we offer over 450 academic programmes for higher learning and professional certification courses for skills development, providing opportunities for individuals to always stay relevant. To date, these opportunities have benefitted over 95,000 graduates.

We have a diverse team of individuals dedicated to our mission to help individuals achieve their educational and career goals, and build futures, one success story at a time. Our core values - Opportunity, Knowledge, Support, Integrity and Results - help guide the way we work.

At Kaplan, we provide a stimulating and professional working atmosphere with plenty of room for initiatives and growth.

DESIGNATION : Administrative Executive (Entry level)

RESPONSIBILITIES

**Key Roles and Responsibilities**

**Student Management (40%)**
- Conducting welcome orientations / inductions (if applicable)
- Start the class for new modules
- Conducting class visits
- Attending student forums / program committee meetings / student feedback sessions
- Updating students with concise information on time (program updates - course details, result release, graduation information, etc.)
- Drafting ad-hoc program updates
- Responding to students’ administrative enquiries / requests
- Resolving any students’ complaints / feedback
- Provide good advice / alternative solutions for students when issues arise
- Bringing students' feedback / issues to the management and recommending solutions
- Highlighting students with learning difficulties and/or other problems to Academics Team/Student Counselor and recommending action
- Issuing warning letters for students with low attendance
- Building rapport with students

**University Management (40%)**
- Liaising with universities on students' enquiries / requests
- Liaising with universities on meetings / events (e.g. student forums)
- Communicating and negotiating with universities on students' issues / problems (e.g. extenuating circumstances cases, etc.) and lecturers' issues
- Building relationship with universities

**Cross Department Communication (10%)**
- Communicating with other departments (e.g. sales, finance, etc.) for clarification on or resolution of student issues (e.g. request to retrieve exam scripts from Exam Office for appeal cases)
- Responding to government agencies such as ICA, CPE, Police, etc on time for all enquiries

**Teamwork & Personal Development (10%)**
- Communicating regularly with Back-end Counterpart to achieve work efficiency & effectiveness
- Providing support to other members in the organization wherever necessary
- Attending training as required
- Proposing ideas for work improvement

**Requirements**:

- At least 1 year of administrative experience
- Excellent Customer service & communication skill
- General Administration skill
- Prior experience in the education industry is preferred
- Proficient in Microsoft Office, Excel, and outlook

QUALIFICATIONS
- Minimum Diploma Holder

OTHER INFORMATION

**Working hour** ~ Monday - Friday ~ 10am - 7pm

**Work Arrangements** ~ Hybrid work environment (3 days WFH 2 days WFO)

**Education benefits** ~ Fully/Partially sponsored higher education opportunities

**Location** ~ Singapore - Wilkie Edge (Central Area - Dhoby Ghaut MRT/Little India MRT/Rochor MRT)