Team Lead, Assistant Relationship Manager, Private

2 weeks ago

Singapore The Edge Partnership Full time

Some of the key responsibilities will include:

- Lead a team of Assistant Relationship Managers (ARM) by providing training, mentorship and guidance
- Ensure the team adhere to internal and external regulations and policies at all times
- Timely monitoring and completion of various remediation tasks
- Proactively review and enhance processing workflow to achieve improvement in operational efficiency, and servicing quality
- Ensure staff distribution across the teams are in good strength and capacity to meet the fluctuation in work volume, coverage for leave and work emergencies
- Investigate and provide resolution on queries and ensure proper closure on issues raised
- Responsible for management reports for Front Office teams and the Business Managers
- Provide guidance and support to front office for ensuring compliance with the Operational risk framework, policies, procedures and guidelines
- Coordinate and support in various Front office activities (e.g. Business continuity, reporting and administrative matters)

To be eligible for this role you will require:

- Minimum 5-8 years of relevant experience in similar capacity from private client/private wealth segment
- Experienced in leading a team
- Bachelor degree or diploma from reputable institutions
- Excellent interpersonal, communication and client interfacing skills
- Strong understanding of inter-dependencies within the team and able to collaborate effectively across departments
- CACS certified preferred, not compulsory

EA License Number: 16S8131
Recruiter Licence Number: R1219710

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