Technology Specialist

2 weeks ago

Singapore PRINCIPLE ONE PTE. LTD. Full time

As a Technology Specialist in the IT Managed Services team, you are responsible for maintaining and improving the technology environment at the client offices. You will provide end user desktop support and server/network support as well as working closely together with the Project Manager on various technology projects.

**Key Skills**
- Fluency in written and spoken English is mandatory. Fluency in spoken Cantonese would be an advantage. - Strong knowledge in Desktop and Server computing (Microsoft platforms
- Office, Outlook, Exchange), handheld devices such as iPhone - Experience in the following would be advantageous: Market data systems (Bloomberg, Reuters), Voice systems (Avaya, Cisco, Nortel, VoIP). Server room patching - Industry certifications would be an advantage (MCSA/MCSE, CCNA) - Required to have strong network understanding (LAN and WAN)

**Daily Responsibilities**
- Provide daily break-fix support to clients in a professional, friendly and helpful manner, - Work on projects - Track and prioritise tasks - Keep the client updated regarding changes to their systems and project status - Escalate to your team leader any support issues that: o may impact to users across an office o may impact to ability to execute DR plans o are taking an unexpectedly long time to resolve o impact key users o are recurring and may indicate an underlying infrastructure problem - Remain contactable via phone out of hours

**Longer term responsibilities**:

- Develop an in-depth familiarity with visited client sites and capture this information in documentation form - Keeps technology skills current - Identify, suggest and implement ways to improve processes either internally or at client sites

**Work experience requirements**

**Education Requirements**

Diploma, Degree level in technology related discipline.

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