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Director, Gsc Field Service

2 weeks ago

Singapore MCD GLOBAL FRANCHISING LIMITED SINGAPORE BRANCH Full time

**The Global Supply Chain Asia Field Service Director**:

- Provides proactive leadership, support, and alignment to the Asia Markets/Developmental Licensees (DLs), Asia Business Unit (ABU), and Global Supply Chain (GSC).
- Partners with GSC, markets/DLs, suppliers, cross-functional B.U. team, and other corporate and market functions to support market Supply Chain team’s, strengthen collaboration, and ensure alignment of GSC initiatives.

**The Role**

Job Title: Director, GSC Field Service - Asia

Department: Global Supply Chain (GSC)

Function: Field Service

Reports to: Sr. Director, Field Service IDLM (International Developmental Licensed Markets)

Work Location: Singapore

Markets Supporting: 12

About the Company

McDonald’s is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily. As the global leader in the food service industry, our legacy of innovation and hard work continues to drive us.

From drive thru updates to delivery to mobile order and pay, we are innovating quickly and growing. Joining McDonald's means thinking big and preparing for a career that can have influence around the world.

At McDonald’s, we see every day as a chance to create positive impact. We lead through our values centered on inclusivity, service, integrity, community and family. From support of Ronald McDonald House Charities to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good: good for our customers, people, industry and planet.

We are a people business just as much as we are a restaurant business. We are committed to the diversity of our crew members, staff, operators, and suppliers. We promote an inclusive work environment that creates feel-good moments for everyone. We are interested in people who enhance our company culture. Joining McDonald's means thinking big on a daily basis and preparing for a career that can have impact around the world.

Core Values

**Purpose of the Role**

The Global Supply Chain Asia Field Service Director:

- Provides proactive leadership, support, and alignment to the Asia Markets/Developmental Licensees (DLs), Asia Business Unit (ABU), and Global Supply Chain (GSC).
- Partners with GSC, markets/DLs, suppliers, cross-functional B.U. team, and other corporate and market functions to support market Supply Chain team’s, strengthen collaboration, and ensure alignment of GSC initiatives.

**Key Accountabilities**

Serve: We put our customers and people first

Role-model and encourage McDonald’s values, three-legged stool philosophy, and GSC culture in the markets.

Support market compliance of supply chain brand standards - food safety, consumer product safety, quality, human rights, and sustainable sourcing.

Support market roadmap creation, communication, and execution of Digitization strategy, Brand Trust initiatives, and actions that increase Supply Chain Resiliency.

Support market growth plans and long-term vision by providing market perspective in the development of GSC strategies; Include GSC perspective in market strategic planning process.

Family: We get better together

Promote use of GSC tools, resources, and knowledge that support development and training of employees.

Support markets talent development and succession plans.

Provide markets access to Supplier Engagement tools and framework to support markets in their management of suppliers.

Facilitate best practice sharing across Field Service team, B.U., and markets.

Collaborate with B.U. on cross-functional activities that drive business value and enable business growth.

Promote markets to self-sufficiency through simplification and empowerment.

Inclusion: We open our doors to everyone

Embed and scale business priorities in market plans and support their execution; and vice versa.
- Champion consistent and unified GSC communication to the markets.
- Support issues management by serving as escalation point for markets and coordinating communication across stakeholders.

Assess DL performance against supply chain standards via DL Business Reviews, market visits, and other tools as needed.

Provide business proposal consultation.

Champion IDL Segment Communication protocol within GSC to ensure transparent, timely, and relevant communication to stakeholders.