
Senior Desktop Engineer
1 week ago
Principal Accountabilities:
- Handle support calls in queue for CME staff and provide deskside support
- Ensures assets are assigned properly, working with department staff to ensure policies/procedures are followed through asset management. Maintain accurate records of IT assets.
- Leads major enterprise technical projects and department initiatives. such as office conversions, IT asset procurement planning, hardware refresh, IT asset disposals, IT audits etc. coordinating with external support vendors as and when needed
- Participates in R&D of new technology trends, such as self-service/automation.
- Participates in technical documentation. Need to demonstrate a learning mindset and collaborate effectively and share knowledge
- Provides administrative functions including the development and enforcement of procedural & technical documentation, IT policy recommendations, & hardware asset management.
- Provides technical guidance to lower level DEs & helpdesk staff in resolving Level II and level support issues.
Skills & Software Requirements:
Subject matter expert with Windows OS, knowledge of Mac OS, Linux knowledge preferable.
Expert knowledge of Desktop hardware and peripheral devices and OS troubleshooting
Good knowledge of network printing and troubleshooting
Mobile device management knowledge. knowledge of troubleshooting apple devices
Exposure of Audio Video solutions - such as Cisco Telepresence and basic troubleshooting.
Good knowledge of Networking concepts - TCP/IP, DHCP, DNS, firewalls, exposure to racking and stacking of data center equipment such as routers, switches etc. structured cabling concepts. Good knowledge of Active directory
Good knowledge of PC build process and basic knowledge of SCCM
Should have experience in handling support calls and working on support tickets
Excellent communication skills both verbal and written is a must. should be highly customer focused
Strong collaboration skills is a must
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