Desktop Engineer

6 days ago

Singapore Rapsys Technologies Full time

_**Position: Desktop Engineer**_
- _

The Desktop Engineer responsibilities include:

- To provide VIP support with track record of VIP support minimum more than 3 years of support experience
- As a single point of contact for incident resolution, coordinating with another resolver group to ensure the reported incident are resolved/escalating as required.
- Performed Desktop Support services to users.
- This includes receiving, prioritizing, documenting and actively resolving end user help
- requests and escalating incidents when necessary to maintain customer satisfaction and SLA expectations.
- Performs remote troubleshooting and resolution to address various endpoint related issues
- Perform technical escalation to onsite team if unable to resolve remotely
- Perform technical escalation to 3rd party vendor or resolver groups (where appropriate)
- Updates Incident records
- Creates and updates work instructions (where necessary)
- Document standards and procedures (where necessary)
- **Skill Description**:_
- Desirable: 3 years of MAC OS X experience
- Clear Spoken & Written English.
- 3-years’ experience providing desktop support in MAC OS environment
- Demonstrate knowledge in the support of workstations, and related components
- Good verbal and written communication skills
- Good coordination skills
- Ability to prioritize effectively and work with a sense of urgency
- Effectively communicates with teammates and managers
- **Job Role/Level: Desktop Engineer**_
- **Mandatory Skills: MAC OS X**_
- **Work Location: One North**_
- **Contract Duration: 12 months**_
- **Security clearance *Not Applicable**_
- **24
- 7 standby: No**_
- **Shiftwork: No**_
- **Monthly Allowance: NA**_
- **Performance / Completion Bonus: No. of month bonus: 1 (Completion Bonus )**_
- **Notice Period: 1 Month.**_

**Job Type**: Contract
Contract length: 12 months

**Salary**: Up to $3,700.00 per month

Work Location: In person

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