Senior Executive Officer, Infrastructure Services

We are looking for a passionate and professional Infrastructure Services to join our Infrastructure Operations team.

Based in Singapore and reporting to the Head of Infrastructure Services, the incumbent will monitor system functioning and identify operational problems, investigate complaints, and complete troubleshooting procedures. He/She will assess operational objectives, anticipate problems, and develop solutions to minimize impact on total operating system, and ensure operational activities are in compliance with company standards and regulations.

However, we also recognize that each individual has a unique blend of skills. Whether your strength is in system operations or in troubleshooting, we want to talk to you.

**What You'll Do**
- You will monitor technical services operations to ensure an efficient 24 hours, 7 days a week management Supporting IT systems, enterprise infrastructure solutions and data centre.
- You will ensure continued, controlled, secure, robust and high system availability for the IT operating environment.
- You will verify service operations against stated Service Level Agreements and Operational Level Agreements.
- You will work with strategic partners and suppliers to maintain performance levels and scope of services as defined in established agreements.
- You will manage and ensure that operations policies and work standards are properly implemented according to statutory requirements.
- You will analyse and investigate complaints and perform troubleshooting to remediate issues and maintain documentation.
- You will plan, design and analyse operations to improve workflow, equipment layout, and ensure accident/ breach prevention.
- You will attend IT audits, provide explanations and propose corrective/preventive actions to auditors.
- You will support the Infrastructure Operations Lead in assessing process cycle times, areas of improvement and help with cost control initiatives.

**Who You Are**
- You will need a bachelor's in Computer Science.
- You should have at least 3 years of experience in IT operations and IT Management tools.
- You should have the ability to correlate problems with causes, and involve other IT support personnel, as needed, for timely resolution of IT network and systems outages.
- You should be a team player with the ability to work effectively across teams within and outside Group IT including multiple third-party vendors.
- You should have experience in performing technical support at an enterprise level and across organization levels.
- You should demonstrate ability to document processes and procedures and accurately track and record issues and resolution.

**Benefits**
- Competitive salaries
- Flexi Benefits
- Staggered working hours
- Medical Insurance
- Corporate Mobile Plans

Singapore Pools welcomes you not for how you look, where you come from, or differences you may have. We want you here for who you are. Diversity at the company helps us see a greater picture represented by different voices, helping us in contributing back to the society. So, feel free to express who you are, and be proud of your heritage and personal experience as you begin your journey with us

Singapore Pools was established by the Government on 23 May 1968 to provide safe and trusted betting to counter illegal gambling. As a not-for-profit organisation, all of Singapore Pools' surplus is channeled to Tote Board to fund a wide range of causes in social service, community development, sports, the arts, education and health. Currently, Singapore Pools contributes about $2 billion annually to the Government in the form of taxes and duties, and for the funding of good causes.