IT Support Engineer

1 week ago

Singapore SYSNET SYSTEM AND SOLUTIONS PTE. LTD. Full time

**Responsibilities and Duties**:

- Installs, maintains, and troubleshoots required client and hardware, whether onsite or remotely.
- To deliver support to an organization’s desktop, laptop to ensure all computers, network connections and software are functioning smoothly.
- Attend to user to solve reported IT issues.
- To assist and liaise with IT Backend team members and users when there are reported IT-related incidents.
- Escalate to vendor and follow through for all hardware failure.
- Liaise on any requests for related matters including requests for quotations.
- To be the single point of contact for all correspondence between vendor and users.
- Basic wire/wireless Networking, Network Printer installation/ File Server
- Network Mapping & Basic knowledge on Cloud.
- Windows Active directory user management
- Setting up of new PC and data transfer to new PC/Desktop/Laptop
- Assisting the Projects Engineers with new implementations and migrations
- To assist to maintain and configure t-loan computers for short-term assignments.
- Setup and deploy smart-phones (Android, iOS) and tablets (Android, iOS).
- To ensure endpoint encryption is activated for computers and defined device.
- 1st level troubleshooting for network issues and telephony system.
- Service Asset and Configuration Management (SACM) of end user system
- Incident Management and Problem management (eg Patch management release and change)
- Work with Helpdesk team for ticket escalation and reporting
- Document maintenance for all computer systems and network infrastructure
- Preferably Junior Executive specialized in IT
- Willingness to learn and support new skills and technology as required by business
- Timely submission of work log report and monthly attendance report
- Attend weekly/scheduled engineers meeting
- Provide project management skills for small-sized projects where required.

**Requirements/Qualifications**:
Willing to learn and support new skills and technology as required by business.
- Experience - Computer - Network/System/Database Admin or equivalent
- Specific skills - Must have exposure on Mobile Application roll out & Troubleshooting
- Certifications - Any IT related certificates will be an additional.

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