Concierge Service Officer

2 weeks ago


Singapore Wellnex Full time

Company

Wellnex

Designation

Concierge Service Officer

Date Listed

07 Feb 2025

Job Type

Entry Level / Junior Executive
- Full/Perm

Job Period

Flexible Start, Permanent

Profession

Customer Service / Communications

Industry

Healthcare / Fitness / Sports

Location Name

Malaysia
- Work from Home

Address

Malaysia

Map

Allowance / Remuneration

$1,000 monthly

Company Profile

Wellnex is a leading provider of healthcare and lifestyle services in Singapore, offering a wide range of services including health screenings and outpatient care through partnerships with local clinics.

Join our concierge Team to service Singapore-based clients.

You will work through WhatsApp to manage queries (10-15 per day) from 8h30am to 6h30pm to book health screenings and health services with other clinics.

Standard response must be within 2 hours from the queries sent via WhatsApp.

You can work from home.

Working days: Saturday to Thursday.

Monthly Allowance: RM1,000.

You must have your own computer and can speak fluent english.

**Job Description**:
We are seeking a proactive and organized individual to join our concierge team, assisting Singapore-based clients with health service bookings. In this role, you will manage client queries through WhatsApp, ensuring timely responses and support for their health needs.

Key Responsibilities:

- Manage 10-15 client queries per day through WhatsApp, focusing on health screenings and health services bookings with partner clinics.
- Ensure that all client queries receive a standard response within 2 hours.
- Provide excellent customer service by assisting clients with inquiries and guiding them through the booking process.
- Maintain clear and concise communication while managing expectations and providing timely updates.
- Work independently from home, ensuring consistent availability during the working hours.

Job Requirements:

- Fluent in English, both written and spoken.
- Own a computer and have reliable internet access.
- Able to work from 8:30 AM to 6:30 PM, Saturday to Thursday.
- Strong communication and problem-solving skills.
- Ability to work independently and handle multiple tasks with attention to detail.

Application Instructions


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