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Concierge Service Officer
2 weeks ago
Company
Wellnex
Designation
Concierge Service Officer
Date Listed
07 Feb 2025
Job Type
Entry Level / Junior Executive
- Full/Perm
Job Period
Flexible Start, Permanent
Profession
Customer Service / Communications
Industry
Healthcare / Fitness / Sports
Location Name
Malaysia
- Work from Home
Address
Malaysia
Map
Allowance / Remuneration
$1,000 monthly
Company Profile
Wellnex is a leading provider of healthcare and lifestyle services in Singapore, offering a wide range of services including health screenings and outpatient care through partnerships with local clinics.
Join our concierge Team to service Singapore-based clients.
You will work through WhatsApp to manage queries (10-15 per day) from 8h30am to 6h30pm to book health screenings and health services with other clinics.
Standard response must be within 2 hours from the queries sent via WhatsApp.
You can work from home.
Working days: Saturday to Thursday.
Monthly Allowance: RM1,000.
You must have your own computer and can speak fluent english.
**Job Description**:
We are seeking a proactive and organized individual to join our concierge team, assisting Singapore-based clients with health service bookings. In this role, you will manage client queries through WhatsApp, ensuring timely responses and support for their health needs.
Key Responsibilities:
- Manage 10-15 client queries per day through WhatsApp, focusing on health screenings and health services bookings with partner clinics.
- Ensure that all client queries receive a standard response within 2 hours.
- Provide excellent customer service by assisting clients with inquiries and guiding them through the booking process.
- Maintain clear and concise communication while managing expectations and providing timely updates.
- Work independently from home, ensuring consistent availability during the working hours.
Job Requirements:
- Fluent in English, both written and spoken.
- Own a computer and have reliable internet access.
- Able to work from 8:30 AM to 6:30 PM, Saturday to Thursday.
- Strong communication and problem-solving skills.
- Ability to work independently and handle multiple tasks with attention to detail.
Application Instructions
