Concierge Officer

2 weeks ago

Singapore JLL Full time

**JLL empowers you to shape a brighter way**.

The Concierge Officer serves as the primary point of contact for residents and visitors at our prestigious residential condominium. Reporting directly to the Residence Manager, this role combines exceptional customer service with security oversight and administrative support. The Concierge Officer represents the condominium's professional image while ensuring the safety, security, and satisfaction of all residents and guests.

**Responsibilities**

**Front Desk & Customer Service**
- Greet and assist residents, visitors, and service providers in a professional, courteous manner.
- Process visitor registrations and announce guests to residents before granting building access.
- Handle resident requests, questions, and concerns promptly and efficiently.
- Accept and manage package deliveries, notify residents, and maintain the package log.
- Coordinate amenity bookings (e.g., party room, guest suites, fitness facilities).
- Provide information about Condominium facilities, neighborhood services, and local attractions.

**Security & Safety**
- Respond to emergency situations according to established protocols.
- Coordinate with emergency services (police, fire, ambulance) when necessary.
- Conduct periodic facilities equipment checks and report any malfunctions.

**Administrative Duties**
- Maintain accurate daily logs of all activities, incidents, and communications.
- Process resident maintenance requests and coordinate with building maintenance staff.
- Update resident directories and information databases.
- Prepare shift reports for management review.
- Assist with coordination of contractor access and supervision.
- Support property management with administrative tasks as needed.

**Qualifications**

**Required**
- Minimum Certificate / Diploma or equivalent in Hotel & Hospitality or Business Management.
- Minimum 3 to 5 years' of customer service experience.
- Proficient computer skills including Microsoft Office suite.
- Excellent verbal and written communication abilities.

**Preferred**
- Understanding of building systems and maintenance basics.

**Skills & Attributes**
- Exceptional customer service orientation and professional demeanor.
- Strong interpersonal skills.
- Excellent organizational skills and attention to detail.
- Ability to multitask in a busy environment while maintaining composure.
- Discretion when handling confidential resident information.
- Proactive problem-solving approach.

**Working Conditions**
- Full-time position (44 hours per week).
- Rotating shifts including mornings, evenings, weekends, and holidays.
- Occasional lifting up to 30 kg (luggage, packages, supplies).
- Professional attire/uniform required.

**Location**:
On-site -Singapore

**_JLL Privacy Notice _**

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For additional details please see our career site pages for each country.

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