Concierge Officer

4 days ago

Singapore STRAITS RETAIL PROPERTY MANAGEMENT SERVICES PTE. LTD. Full time
Roles & Responsibilities

Job Responsibilities

  • Manage day to day operations at the concierge counters and the Paragon Club lounge
  • Support the Marketing Communications team with various programmes, events and activities
  • Handle all customer service and requests effectively and efficiently
  • Perform centre promotions-related activities such as gifts redemptions etc., using CRM systems
  • Assist and manage Paragon Club Lounge operations, members' feedback and requests with professionalism and discretion
  • To be well versed in the mall operations, loyalty program and have a comprehensive knowledge of the mall's offerings
  • Maintain an up-to-date knowledge of the mall's activities and related events or information
  • Uphold service standards and brand values in every interaction

Competencies

  • Possesses minimally a GCE "O" Level certificate.
  • 1 year of experience in shopping mall, airline crew, hotel concierge or premium hospitality service is preferred
  • Able to handle Mandarin speaking customers
  • Team player
  • Excellent communication skills, including strong command of English (both written and spoken).
  • Excellent interpersonal skills with high grooming standards.
  • Highly motivated and possess good initiative.
  • Well-versed in Microsoft Office applications. Knowledge of Google Suite would be a strong advantage.
  • Able to perform shifts and work on weekends and/or public holidays
Tell employers what skills you have
Concierge Services
Interpersonal Skills
Adaptability
Communication Skills
Customer Oriented
Team Player
Customer Service
Disposition
Service Excellence
Customer Service Experience

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