Vp, Customer Investigation

1 week ago

Raffles, Singapore United Overseas Bank Ltd Full time

**About UOB**:
United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values - Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

**About the Department**:
Group Technology and Operations (GTO) provides software and system development, information technology support services and banking operations.

We have centralized and standardized the technology components into Singapore, creating a global footprint which can be utilized for supporting our regional subsidiaries and the branches around the world. We operate and support 19 countries with this architecture to provide a secure and flexible banking infrastructure.

Our Operations divisions provide transactional customer services for our businesses while also focusing on cost efficiency through process improvements, automation and straight through processing.

**Responsibilities**:

- Leading a team to fulfilling various requests/orders like Production, Bankruptcy, Liquidation, Court, Garnishee, Injunction and Estate
- Ensuring requests are processed with accuracy within standard Service Level Agreement or specific due date stated in the requests/production orders by the team.
- Requests and Orders from both internal stakeholders within the bank and external parties like Law Enforcement Agencies, Government Authorities, Solicitors and Regulator must be fulfilled
- All requests must also be processed in accordance with the Bank’s Compliance guidelines
- Main point of contact for various Law Enforcement Agencies (including MAS)
- Responsible to conduct review and distribute Bank’s Authorized Signatories to other financial institutions and related parties
- Manage the team and ensure all audits, certifications and attestations are in order
- Prepare Management Reporting and risk related management controls for the Department/Division
- Review and implement process improvements and division automation initiatives
- Leverage on Data Analytics and lead transformation initiatives for the Department/Division
- Reporting into Head of Retail Recon & Investigations Centre under Singapore Retail Operations

**Job Requirements**:

- University Degree holder in any discipline with minimum of 5 years of working experience in banking industry
- Prior knowledge/dealings with Law Enforcement Agencies, Government Authorities, Solicitors and Regulator will be an added advantage
- Excellent communication skills (both spoken and written) in English
- Strong stakeholder management skills with the ability to influence and persuade stakeholders to deliver results
- Possess strong interpersonal skills and display resourcefulness to resolve problems
- Able to led the team to achieve goals and outcomes
- Able to contribute independently and be an excellent team player
- Able to deliver and make conscious decisions under pressure
- High level of accuracy and attention to details
- Highly motivated self-starter with personal resilience to perform effectively

**Be a part of UOB Family**:

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