Sales Administration

1 week ago

Singapore ERGOWORKS LIFESTYLE PTE. LTD. Full time

**SALES ADMINISTRATION & CUSTOMER SERVICE EXECUTIVE**

**THE ROLE**:
Sales Administration & Customer Service Executive encompasses a variety of tasks aimed at ensuring efficient online & offline order fulfilment, delivery operation and post-delivery customer service. You will play a critical role in processing orders and ensuring timely delivery to customers. Your responsibilities will span both logistic and customer service for order processing, requiring a combination of organizational, logístical, and effective communication skills.

**KEY RESPONSIBILITIES**:

- Manage day-to-day order fulfilment, including but not limited to inventory management and logistic arrangements.
- Manage & coordinate delivery operation, facilitate order picking, pre-delivery QC, liaise with customers on delivery appointments.
- Manage daily delivery scheduling and assignments to company’s logistic fleet.
- Respond to customer queries and provide relevant post-delivery customer support.
- Process corporate sales order, posting of sales & inventory related adjustment entries.
- Coordinate warehouse and retail stock replenishment.
- Coordinate showroom display supply, keeping track furniture on loan.
- Work closely and supporting retail and sales team on all sales related matter.
- Identify areas of improvement and implement process changes and work practices in partnership with technology team.
- Work independently with mínimal supervision and complete tasks assigned within timeline.
- Handle all related filing.

**Others**
- Cover tasks of other Sales Admin colleagues in their absence Adhoc duties assigned by Manager

**REQUIREMENTS**:

- O’ Level or Diploma equivalent or above.
- Minimum of 3 years’ experience in sales administration role.
- Positive attitude organised and meticulous.
- Demonstrate independence to complete tasks within given timeline.
- A good team player
- Good communication skill

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