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Field Interviewer Supervisor

2 weeks ago

Singapore RMA CONTRACTS PTE. LTD. Full time

Organize workflow and ensure that surveyors understand their duties and delegated tasks
- Set goals for KPI and deadlines in ways to meet project timeline
- Provide fair, constructive, and timely feedback towards performance expectations and goals
- Manage escalated cases and maintain public relations; regarding any complaints or concerns
- Provide assistance, guidance, and coaching support to Surveyors to meet KPI
- Assess work performance of Surveyors and identify areas that need improvement
- Monitor and provide project status report to manager
- Roster and supervise Surveyors to conduct interviews to collect timely and reliable data
- Ensure Surveyors understand the survey objectives and procedures
- Ensure Surveyors compile, record, input results and data from interview surveys into the system
- Conduct verification to ensure completeness and accuracy of data collected
- Ensure that the given KPI are being met based on the project timeline
- Identify and report problems in obtaining valid data.

**Requirements**:

- Minimum 5 years of relevant experience with proven record in supervisory role
- Excellent written and verbal communication skills
- Excellent interpersonal and active listening skills.
- Excellent problem solving and negotiation skills
- Outstanding organizational and leadership skills
- Able to work in high pressure, stressful situations
- Excellent customer service skills
- Experience with coaching or training
- Comfortable to work in a dynamic and fast-paced environment with tight project timelines
- Able to handle unexpected situations and provide appropriate solutions to stakeholders
- Able to work shift duties and weekends when necessary
- Proficient in Microsoft Office especially MS Excel (Knowledge on Pivot table & vLookup will be added advantage)

**Others**
- Salary Range: $4,000 - $4,500 per Month
- Contract Period: 12 Months (Renewable depending on performance and project needs)
- Working Hours: 5 Day’s work per week (Mon-Sun) Up to 44 hours per week
- Working location: Changi Airport

**Angela Putri**

**EA License No. 93C4403**

**EA Regn. No. R2090065