Manager, Advisory

3 days ago

Singapore TRIPARTITE ALLIANCE LIMITED Full time

The incumbent will be part of the Local Advisory team with the Tripartite Alliance for Dispute Management (TADM).

**Job responsibilities**:

- Advise customers on matters related to employment disputes and give guidance on options and possible recourse to the disputes and follow through with the case till closure;
- Assist to file employment related claims on behalf of the customer;
- Assess contractual terminations and involuntary resignations on wrongful dismissal follow through with the cases till closure;
- Develop and maintain accurate customer related information into databases;
- Undertake process improvement and ad hoc projects where required.

**Job requirements**:

- Prior 2-3 years’ experience in human resources, customer service or counselling is an added advantage.
- Able to handle difficult customers and/or sensitive issues calmly, empathetically and professionally. You should have a positive attitude and an interest in helping people.
- Must be meticulous and possess good analytical and problem-solving skills.
- Able to communicate well and write concisely.
- Must be a team player who can work with both internal and external stakeholders.
- Proficient in basic IT programmes like MS Excel, Word, Powerpoint & Outlook.

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