
Reinsurance Client Support Specialist
1 day ago
**Reinsurance Client Support Specialist (Treaty Technician)**
**What is in it for you?**
- Be part of a reputable and recognized brand in the reinsurance industry by working with and learning from industry leading experts in the field.
- Unprecedented opportunity to meaningfully impact our clients and make a difference.
- Purpose-driven work where we partner with client organizations as their strategic advisor to help them meet the challenges of our time.
- World-class development opportunities to achieve your full potential.
- An inclusive work environment where diversity of skill, thought and insight fuels long-term growth.
- Great team environment with energetic and supportive colleagues.
- Access to Employee Resource Groups that provide mentorship and development opportunities.
**We will count on you to be responsible for technical treaty matters**:
- Entry of contractual information into system for premium invoicing.
- Review technical statements of accounts & claims advices from clients; process statements and billings according to departmental procedures.
- Attend to queries from clients, reinsurers, and related parties.
- Assist in the resolution of technical accounting and claims issues.
- Ensure timely responses to monthly Regional and Local Controllerships' revenue review queries and requests.
- Ensure procedures and documentation are in compliance with Guy Carpenter Professional Standards.
- Assess and submit client and/or reinsurer presentation materials
- Communications to resolve difficult questions and secure reinsurer agreements and payments of claims and account balances.
- Integrate Key Performance Indicators (KPIs) and other system tools to manage difficult transactional processes.
- Ensure assigned tasks are managed effectively and in a timely manner aligned to Service Level Agreements (SLAs) and provide services in an efficient, effective and regulatory compliant manner.
- Develop complex information on accounting/claims process for Request For Proposal (RFP) and sales opportunities in order to drive business growth.
- Manage settlement of funds to and from Client in a timely manner in order to ensure all applicable contractual payment terms; warranties and/or conditions are met.
- Implement processes to carry out reinsurance audit/reviews with clients and reinsurers and reviews open claims and/or premium activity, reconciles records in order to facilitate the review/audit process to ensure process quality.
- Collaborate with peers on challenging reinsurance developments
- Support and provide training, mentoring and guidance within the team and/or department for all aspects of reinsurance service processing, assist with trouble shooting and develop team resources.
- Establish and drive relationships with Brokers, Clients and Markets to understand issues in order to resolve problems and queries and review working practices.
**What you need to have**:
- Prior experience in processing Treaty technical accounts / claims in a reinsurance broking environment.
- Prior experience in the Reinsurance industry, specific experience in Treaty Reinsurance is highly desirable.
- Excellent verbal and written communication skills.
- Good Microsoft suite skills.
**What makes you stand out**:
- Curiosity to learn.
- Possess a positive attitude.
- Adaptability to thrive in complex environments.
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