Operations Manager, Airport
2 weeks ago
**Core Responsibilities**:
Operations Matters
- Ensure all Operational KPIs and Safety & Security standards in ALL terminals are met/complied during shift duty.
- Plan and roster Supervisors and Airport Service Officers (ASO) shift duties to ensure that the daily baseline is met.
- Ensure adequate manpower and resources (trolleys services, lightweight machine operators, communication equipment) are available for proper functioning of the Terminal.
- Ensure daily key activities are conducted, e.g Hotspot checks, trolleys transfers and porter services.
- Encourage and compile compliments to meet company’s Service Quality target.
- Lead manpower and resource requirement planning for peak period(s) in assigned terminal.
- Conduct investigation on reported incident/accident, followed with implementing new processes and controls measures (if applicable).
- To be the Project Lead for assigned projects, from planning, implementation (during Project Phase) to process update & stakeholder Management (Operational Phase).
Admin Matters
- Administer about 40-80 direct reports’ Attendance, Leave, Discipline and Welfare of assigned terminal(s).
- Administer Absentee / OT reports for payroll verification.
- Administer direct reports’ performance for Quarterly Incentives.
- Ensure Office premises are well maintained with updated Notice and Deployment boards.
- Ensure Policies, Processes and important Information are disseminated to all direct reports.
- Staff engagement and grievance handling.
Equipment & Training
- Ensure all equipment allocated are well maintained in terms of serviceability and cleanliness.
- Ensure key appointments, e.g. equipment operators, are sufficient and competent.
- Conduct regular coaching session with direct reports.
Client Management
- Response to clients’ service call promptly within 10mins during shift duty.
- Build good rapport and establish cordial working relationship with client and other airport business partners.
**Periodic Duties**:
- To perform covering Terminal Management Centre (TMC) duties, if required.
- To cover Terminal Supervisor duties, if required.
- Attend quarterly/monthly management meetings on performance review and business/operations updates.
- Lead business development and/or operations/service improvement projects when assigned.
**Job Specifications (Qualifications/Experiences)**:
- Degree in Science/Engineering from a recognized university preferred
- Minimum 3 years of managerial experience in airport terminal operations or operations management.
- Familiarity with Changi Airport terminal operations will be an added advantage.
- Project Management skills is an added advantage
- Possess excellent interpersonal, communication and organizational skills.
- Adaptable to change and a good team player.
- Able to work on Shift Duty.
- Microsoft Office proficient
- Able to obtain an Airport Pass (Airside)
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