Operations Manager, Airport

4 days ago

Singapore SMARTE CARTE SINGAPORE PTE. LTD. Full time

**Core Responsibilities**:
Operations Matters
- Ensure all Operational KPIs and Safety & Security standards in ALL terminals are met/complied during shift duty.
- Plan and roster Supervisors and Airport Service Officers (ASO) shift duties to ensure that the daily baseline is met.
- Ensure adequate manpower and resources (trolleys services, lightweight machine operators, communication equipment) are available for proper functioning of the Terminal.
- Ensure daily key activities are conducted, e.g Hotspot checks, trolleys transfers and porter services.
- Encourage and compile compliments to meet company’s Service Quality target.
- Lead manpower and resource requirement planning for peak period(s) in assigned terminal.
- Conduct investigation on reported incident/accident, followed with implementing new processes and controls measures (if applicable).
- To be the Project Lead for assigned projects, from planning, implementation (during Project Phase) to process update & stakeholder Management (Operational Phase).

Admin Matters
- Administer about 40-80 direct reports’ Attendance, Leave, Discipline and Welfare of assigned terminal(s).
- Administer Absentee / OT reports for payroll verification.
- Administer direct reports’ performance for Quarterly Incentives.
- Ensure Office premises are well maintained with updated Notice and Deployment boards.
- Ensure Policies, Processes and important Information are disseminated to all direct reports.
- Staff engagement and grievance handling.

Equipment & Training
- Ensure all equipment allocated are well maintained in terms of serviceability and cleanliness.
- Ensure key appointments, e.g. equipment operators, are sufficient and competent.
- Conduct regular coaching session with direct reports.

Client Management
- Response to clients’ service call promptly within 10mins during shift duty.
- Build good rapport and establish cordial working relationship with client and other airport business partners.

**Periodic Duties**:

- To perform covering Terminal Management Centre (TMC) duties, if required.
- To cover Terminal Supervisor duties, if required.
- Attend quarterly/monthly management meetings on performance review and business/operations updates.
- Lead business development and/or operations/service improvement projects when assigned.

**Job Specifications (Qualifications/Experiences)**:

- Degree in Science/Engineering from a recognized university preferred
- Minimum 3 years of managerial experience in airport terminal operations or operations management.
- Familiarity with Changi Airport terminal operations will be an added advantage.
- Project Management skills is an added advantage
- Possess excellent interpersonal, communication and organizational skills.
- Adaptable to change and a good team player.
- Able to work on Shift Duty.
- Microsoft Office proficient
- Able to obtain an Airport Pass (Airside)

  • Manager, Airport Operations Policy

    6 days ago

    Singapore Changi Airport Group Full time

    Join to apply for the Manager, Airport Operations Policy role at Changi Airport Group 2 days ago Be among the first 25 applicants Join to apply for the Manager, Airport Operations Policy role at Changi Airport Group Get AI-powered advice on this job and more exclusive features. Changi Airport Group's Airport Operations Policy team plays a pivotal role...

  • Manager, Airport Operations Planning, Departure

    1 week ago

    Singapore Changi Airport Group Full time

    We are seeking a dynamic and experienced individual to join our team as an Airport Operations Manager focused on enhancing the departure experience for passengers. In this role, you will be responsible for overseeing and optimising all aspects of the departure process, ensuring a seamless and efficient journey for travelers. If you have a strong background...

  • Assistant Manager/Manager, Airport Operations Development

    19 hours ago

    Singapore Changi Airport Group Full time

    Overview We are seeking passionate and driven individuals to join the Airport Operations Development division within the Airport Management cluster. This is a unique opportunity to play a pivotal role in the development of Changi Airport. Job Impact As a key member of our dynamic, cross-functional team, you will be at the forefront of shaping the future of...

  • Assistant Manager, Customer Experience, Airport Operations Services

    6 days ago

    Singapore Changi Airport Group Full time

    Join to apply for the Assistant Manager, Customer Experience, Airport Operations Services role at Changi Airport Group Join to apply for the Assistant Manager, Customer Experience, Airport Operations Services role at Changi Airport Group Get AI-powered advice on this job and more exclusive features. We are looking for a highly motivated and experienced...

  • Assistant Manager

    3 days ago

    Singapore Changi Airport Group Full time

    We are looking for a motivated individual to be part of the Airport Capacity Planning team to analyse, plan and optimise airport capacity to support flight, passenger and freight growth at Changi Airport. As an individual with strong data analysis, data visualisation and stakeholder management capabilities, you will build deep competency in CAG’s various...

  • Senior Associate/assistant Manager, Airport

    2 days ago

    Singapore Changi Airport Group Full time

    We are looking for motivated individuals with a passion for the aviation industry. You will work closely with our business partners and stakeholders to manage airport operations and systems to enhance passenger experience and support terminal operations. You will also be involved in operations management, projects, policy formulation and digital solutions...

  • Senior Associate, Airport Operations Development

    5 days ago

    Singapore Changi Airport Group Full time

    Senior Associate, Airport Operations Development (Strategic Sourcing)Join us to apply for the Senior Associate, Airport Operations Development (Strategic Sourcing)role at Changi Airport Group . Are you a proactive problem-solver with a passion for building strong relationships and driving results? We are seeking passionate individuals to join the Strategic...

  • Senior Airport Emergency Officer

    1 day ago

    Singapore Changi Airport Group Full time

    Overview Senior Airport Emergency Officer (January 2026 Intake) – Changi Airport Group. Role focused on saving lives and minimizing property losses; equipped with in-depth aviation firefighting skills; an indispensable member of a specialized team required to perform rescue and firefighting operations during an emergency. In peacetime, you lead and guide...

  • Airport Emergency Officer

    5 days ago

    Singapore Changi Airport Group Full time

    **Responsibilities**: - Perform rescue and firefighting operations during aircraft/domestic emergencies - Operate sophisticated firefighting and rescue equipment and vehicles - Maintain operational readiness and effectiveness by passing the Airport Firefighter Fitness Test (AFFT) annually **Requirements**: - Possess at least 3 GCE 'O' Level passes /...

  • Airport Operations Manager

    4 days ago

    Singapore beBeeLeadership Full time $90,000 - $110,000

    Job DescriptionThe Airport Baggage Storage Manager plays a crucial role in ensuring seamless airport operations. As a leader, they oversee the daily activities of the store, driving sales and maintaining high customer service standards.Key responsibilities include conducting daily store visits to audit operational efficiency, establishing and updating...