Ambulance Operator Officer

**Position Overview**:
Sunlight Ambulance Services LLP is looking for a proactive and organized **Ambulance Operator Officer** to support the smooth execution of our ambulance services. The officer will play a crucial role in managing bookings, handling customer calls, scheduling and dispatching of cases to ensure operational efficiency. This position is ideal for someone with strong communication skills, a keen eye for detail, and the ability to thrive in a fast-paced environment.

**Key Responsibilities**:

- Booking and Customer Support
- Handle customer calls and inquiries professionally, providing accurate information about services.
- Manage ambulance bookings, ensuring accurate scheduling and timely deployment of resources and teams.
- Coordinate with operations staff to confirm availability and address booking-related challenges.
- Follow up with clients to provide updates or resolve service-related issues.

**Operational Support**
- Assist the Operations Manager in scheduling, dispatching and resource allocation.
- Maintain accurate records of daily operations, including booking logs, incident reports, and vehicle usage.
- Monitor and update operational metrics, ensuring compliance with company standards.

**Administrative Duties**
- Prepare and organize documents such as reports, invoices, and compliance records.
- Coordinate with team members to ensure proper documentation for regulatory requirements.
- Manage office supplies and equipment to support daily operations.

**Team Coordination**
- Communicate effectively with drivers, paramedics, and EMTs to ensure smooth execution of bookings.
- Assist in coordinating training sessions, safety drills, and team meetings.

**Customer Relationship Management**
- Address customer feedback and escalate issues to the Operations Manager as needed.
- Build and maintain positive relationships with clients and stakeholders.

**Qualifications/Education**:

- Minimum O Level/diploma or equivalent.
- Certification in administration or customer service is a plus.

**Experience**:

- At least 1-2 years of experience in a customer service, administrative, or operations role.
- Experience in healthcare, logistics, or emergency services is advantageous.

**Skills**:

- Strong communication and interpersonal skills.
- Excellent organizational and time-management abilities.
- Proficiency in Microsoft Office (Word, Excel, Outlook).
- Ability to multi-task and work under pressure.

**Key Attributes**:

- High level of professionalism, integrity, and accountability.
- Positive attitude with a customer-first mindset.
- Detail-oriented and proactive problem solver.

**What We Offer**:

- Competitive salary and performance incentives.
- Opportunities for professional growth and development.
- 10 AL leave with 1 additional every year
- 13th month Performance bonus
- A supportive and collaborative work environment.

If you are a detail-oriented and service-driven professional with a passion for supporting critical healthcare operations, we’d love to hear from you

**Job Types**: Full-time, Permanent

Pay: $2,500.00 - $3,500.00 per month

**Benefits**:

- Health insurance
- Parental leave
- Professional development

Schedule:

- Day shift
- Holidays
- Monday to Friday
- Weekend availability

Supplemental Pay:

- 13th month salary
- Performance bonus
- Yearly bonus

**Education**:

- Local Polytechnic Diploma (preferred)

**Experience**:

- Healthcare management: 1 year (preferred)

License/Certification:

- Class 3 Driving Licence (required)

Work Location: In person