Claims Assistant

2 weeks ago

Singapore TOKIO MARINE KILN SINGAPORE PTE. LIMITED Full time

**Role Purpose & Accountability**

To assist on the delivery of the TMK Claims Business Plan through management of claims issues, arising from the portfolio of business and the internal and external relationships.
- Assist and support the Claims Team to manage and process all matters in line with Claims

procedures of TMK Asia.
- Establish a cohesive and purposeful dialogue with all associated teams and departments to ensure

that their requirements are adequately met and maintained.
- Become part of a valued and market leading claims team.
- Deliver, through personal ownership and via the team, a first-class service to all customers.

You will be supported by all Claims handlers and report directly to the Regional Head of Claims.

**Role responsibilities**:
This role includes responsibility for:

- Supporting the Claims Handlers function.
- Monitoring and maintaining specifically designated low value claims to a high standard.
- Work smartly to remove delays within the team and progress tasks to an agreed point of resolution.

Which will include:

- Initial entry of notified claims
- Creation of E-files
- Creation of claim movements
- Monitoring of advices and responses
- Reviewing and reporting specifically identified problems/issues to the appropriate Claims Manager.
- Ensuring that accurate payment and reserving of valid claims are recorded and maintained within

internal systems.
- Ensuring a timely delivery of any reports and data to our customers.
- Developing innovative practice to improve efficiency.
- Liaising with all teams to assist in ensuring that they are fully briefed on claims issues of interest.
- Championing the company values and work in accordance with the organisational behaviours.
- To have a clear understanding of the company's risk appetites in terms of delegated authority,

conduct and financial crime.
- Ensuring fair customer outcomes in line with the TMK Values
- Ensuring fair customer outcomes & commerciality when decision making
- To be aware of and comply with the conduct rules as set out by the PRA & FCA Standards of onduct
- To be aware of and comply with the relevant rules, regulations and requirements laid down by any

relevant regulatory, statutory and / or supervisory bodies or authorities in which the company is

registered, trades and/or operates.

**Technical Requirements**:
The following technical requirements are essential for this role:

- A degree would be preferred but not essential.

The following technical requirements are desired for this role:

- Experience working within an Insurance environment or an ability to demonstrate a proven track

record performing an administrative role.

**Skills & Behaviours**:
The following are essential for this role:

- Effective communication (at all levels)
- Accuracy and attention to detail
- Organised
- Team player
- Ability to assume ownership and responsibility
- Capable of adhering to defined instructions and processes
- Fast learner
- Analytical/good with numbers
- Self-motivated

The following are desired for this role:
Good knowledge of MS Office (Word, Excel, Teams, PowerPoint)

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