IT Helpdeck Support Staff

2 weeks ago

Singapore PROWESS ENGINEERING DESIGN AND SERVICES Full time

Contract IT helpdesk Support Staff for 1-Year Contract.

To work on Jurong Island in the IT & Plant Services Function (Department) Petrol chemical company

**Scope of work requirements are**:
1) Must be able to ride bicycle safely (as he/she is required to support PC troubleshooting jobs located in different

buildings in the plant area)

2) Have IT experience/knowledge on PC Master Image setup, PC migration or OS upgrading.

3) Must have some IT experiences/knowledge on basic PC hardware troubleshooting (may require physical work

e.g. to carry CPU, desktop & below table work for cable connection)

4) Must have IT experience - PC & software deployment (e.g. mass software installation for multiple PCs)

PC/software related troubleshooting issues and user support queries

6) Expected to face and meet users physically at some occasions and answer queries on PC support related matters

7) Working hours is between 8am to 4.30pm

8) To have IT networking knowledge, some telnet and Cisco IOS command knowledge.

9) Familiar with web conferencing software such as Webex, Zoom and Teams.

11) Familiar with MS-Visio, Acrobat Writer and AutoCAD LT is an added advantage

12) Willing to learn and willing to accept new task assigned on ad-hoc basis

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