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Senior Retail Manager

2 weeks ago

Singapore ASIA TIMEPIECE CENTRE Full time

**Watches appraisal**:

- To inspect the physical condition and features of watches for authenticityAssess physical condition of watches and determine their value

**Watches repairs & Servicing**:

- Inspect watches to diagnose problems such as timekeeping inaccuracies, mechanical failures, or cosmetic damage
- Assess the extent of repairs needed and provide cost estimates for the workFix or replace defective components in mechanical watches

**Management of Retail Operations**:

- Oversee daily operations ensuring smooth and effective functioning.Implement best practices and standard operating procedures to streamline processes and enhance productivity

**Process Improvement**:
Identify areas for process improvement and implement changes to enhance efficiency and effectiveness. To evaluate and refine operational processes and systems

**Customer and Stakeholder Relations**:

- Oversee customer service and ensure that the company’s service delivery meets or exceeds expectationsBuild and maintain relationships with key stakeholders, including suppliers, and customers

**Frequent overseas travel**:
Required to travel frequently to South-East Asian countries to source for products, repairs and meet suppliers and customers.

**Language proficiency**:

- Knowledge of English, Mandarin and Indonesian are essential due to customers' and suppliers' linguistic background