Quality Assurance Manager

3 days ago

Tampines, Singapore J&T Express Singapore Pte Ltd. Full time

**Overview**:
J&T Express is a technology-driven eCommerce enabler for brands and sellers to embark and scale their eCommerce businesses. We converge technology and services to power the next generation of eCommerce businesses.

We are passionate, enthusiastic, and open-minded in providing the best solutions and play a key role in the growth and success of our client’s brands.

We are seeking an experienced Quality Assurance Manager to initiate, implement and enforce Quality Assurance and Safety Programs to meet service quality targets and a safe working environment.

The Quality Assurance Manager is a professional who is deeply passionate, and a strong advocate of how excellent service quality will drive the long-term sustainability of the business.

You will play a proactive role in developing the methodologies and programs to drive service quality and cultivating a customer-centric service quality culture.

**Responsibilities**:

- Conduct briefing/ training to employees on regulations and organization practices
- Work with stakeholders in various departments to write standard operating procedures in ISO standard format
- Regularly analyze quality data and execute plans to improve service quality and productivity
- Communicate and collaborate with the cross-functional team regularly to detect issues and provide solutions to resolve them
- Review and update SOPs as and when required and disseminate new SOPs to relevant departments
- To develop and implement a plan to perform quality audit checks to ensure that SOPs are adhered to by employees
- To develop and implement plan/safety policies to ensure a safe working environment and measures are per relevant regulatory policies/requirements

**Requirements**:

- Minimum 3 years of experience in the related field
- Minimum Degree in Logistics and Supply Chain Management, Business Administration, or other relevant fields
- Experience in Warehouse Management, Supply Chain Management, Third Party Logistics Business Planning, and operation process
- Thorough knowledge of methodologies of quality assurance and standards
- Excellent numerical skills and understanding of data analysis/statistical methods
- Outstanding communication skills
- Great attention to detail and a result-driven approach
- Excellent organizational and leadership abilities
- Reliable and Trustworthy
- Certification of quality control is a strong advantage (ISO 9000 etc.)

**Competencies**:

- Attention to Detail — The job requires being careful about detail and thorough in completing work tasks
- Communication and interpersonal skills - The job requires being a skilled negotiator, listener, and agile speaker to address concerns across all levels of people
- Flexibility - The job requires being flexible and adaptable, often quick thinking
- Mental strength/Stress tolerance - The job requires the capacity to endure pressure or uncertainty without becoming negative towards self or others
- Teamwork - The job requires a great amount of collaboration to work and perform more efficiently in a team

**Work Information**:

- Work Location: Tampines
- Working Day: 5 Days/Week

It's easy to be part of the J&T Express Singapore family.

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