Customer Service

6 days ago

Singapore MANITOU ASIA PTE LTD Full time

**JOB SCOPE**:
Customer Service:

- Support inventory demand forecasting proposal and follow up with purchase orders with suppliers
- Prepare & validate weekly stock order forecast using GIM & M3 system
- Track order fulfillment, shipment tracking and backorders, perform GIT & GRN activities
- Perform gaps analysis for lead time and service rate improvement
- Monitor and track Service rate and Supply Chain KPI regularly (Parts Availability %/ Warehouse Productivity/ BO lead timeetc)
- Support local parts purchase process flow for APAC Hub & MCSG
- Regular review of inbound forwarders’ performance and SLA
- Follow up closely on non-moving (dead stock) parts inventory
- Support sales activity with the review of parts pricing level against competition in the markets. Propose pricing strategy with Area Sales managers to increase parts & attachment capture
- Support MASIA sales and purchase price mapping, upload intercompany purchase price in M3 (AM,AN,AP.AQ)

Others:

- Back up to Parts Sales Admin team: process quotation, sales orders, invoices and shipment documentation for customers and dealers
- To attend to customers and dealers enquiries on pricing, delivery, lead-time and others
- Support parts sales activities: from preparation, documentation, shipment to invoices and filing
- Liaise with warehouse for packing instruction and shipment collection from forwarder

**EDUCATION**:

- Diploma/ Bachelor degree in business/ operations management/ supply chain management/ engineering from a recognized institution preferred

**EXPERIENCE**:

- 1-2 years experience in customer service/ supply chain management. Preferably in equipment industry
- Experiences in dealing with overseas dealers, customers or suppliers
- Bilingual in English and Mandarin to liaise with mandarin speaking business associates
- Strong communication and negotiation skills
- Independent, proactive and collaborative
- Strong analytical skills and well verse in Excel sheet

**COMPETENCIES AND SKILLS**:

- 2 years relevant working experience

**INTERNAL/EXTERNAL CONNECTIONS**:

- Relations / Environment:

- Internal:

- Manitou Asia Service department
- Manitou Asia Sales department
- Manitou Asia Warehouse department
- Manitou Asia Accounts Department
- Manitou BF Parts department
- Gehl / Mustang and CE Attachments Parts department
- External:

- Network: Dealers, Manitou Asia subsidiaries
- End users / customers
- Suppliers
- Other service providers

**LOCALISATION AND EXPECTED TRAVEL**:

- This position is based in Singapore.

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