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Onboarding Operation Executive

2 weeks ago

Singapore inline apps Full time

**Company Overview**:
Inline Apps is a dynamic software startup that focuses on maximizing restaurant efficiency and managing tables and reservations. Our extensive network includes thousands of restaurants, ranging from leading chain brands to Michelin-starred establishments, bustling brick-and-mortar venues, and popular shopping malls. We collaborate with food-tech platforms, social apps, and various media services to enhance exposure and drive business growth for our restaurant partners. As a forward-thinking team, we’re actively exploring global opportunities in key cities such as Taiwan, Singapore, Hong Kong, Taiwan, Kuala Lumpur, Vancouver, Melbourne and Sydney, If you’re passionate about professional growth, thrive in a fast-paced environment, and want to contribute to our exciting journey, we invite you to join us in shaping the next chapter of Inline Apps.

**Position Overview**:
We are looking for a motivated, passionate, detail-oriented, and customer-focused individual to join our team as an Onboarding Specialist. In this position, you will be instrumental in guaranteeing the efficient and timely completion of a smooth workflow for our clients.

**Key Responsibilities**:

- Assist new restaurants with system onboarding, including data entry, account setup, and configuration
- Provide system operation training to restaurant staff, ensuring they are familiar with all system functions
- Address and resolve any issues restaurants encounter while using the system
- Write and update training materials and user guides
- Collaborate with the technical support team to provide feedback and improve system features
- Continuously follow up with newly onboarded restaurants to ensure smooth operation
- Assist sales team with related tasks to ensure a seamless onboarding process
- Make subsequent adjustments to restaurant settings as needed

**Qualifications**:

- Strong communication and interpersonal skills, with the ability to build good relationships with restaurant managers and staff
- Quick learner with the ability to understand new systems rapidly
- Experience in the hospitality industry or a related field is preferred
- Experience in training or customer support is a plus
- Proficient in using computers and various software systems
- Problem-solving skills and patience

**Compensation and Benefits**:

- Competitive salary
- Flexible working hours
- Training and professional development opportunities
- Friendly working environment

Pay: $3,200.00 - $4,500.00 per month

**Benefits**:

- Additional leave
- Cell phone reimbursement
- Health insurance
- Professional development

Schedule:

- Monday to Friday

Work Location: In person