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Application Support Senior Analyst

2 weeks ago

Singapore Citi Full time

Citi, the world leading global bank, has approximately 200 million customer accounts and a presence in more than 160 countries and jurisdictions worldwide. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Citi enables clients to achieve their strategic financial objectives by providing them with cutting-edge ideas, best-in-class products and solutions, and unparalleled access to capital and liquidity.

**Department Overview**:
OTP is the Middle & Back office Product Processor for Citi’s Over-the-Counter (OTC) Derivatives. It primarily supports franchise critical OTC Derivatives Product processing function including Trade Capture, Settlements, Confirmations, Margin, and Regulatory Reporting and has upstream & downstream real
- time as well as end-of-day pipes.

**Role Overview**:
We are searching for a highly motivated and enthusiastic person for the role of the Apps Support Sr Analyst for OTC suite of technology for multiple lines of businesses who applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function.

You will be required to have good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Have strong communication and diplomacy skills are required and regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits.

You will develop detailed knowledge of multiple business areas and functions, coupled with cutting edge technologies in this exciting opportunity.

**Responsibilities**:

- The Application Support Senior Analyst provides technical and business support for users of Citi Applications. This includes providing quick resolutions to app issues, driving stability, efficiency and effectiveness improvements to help us and the business succeed.
- Ability to handle incidents and problems at a global enterprise level. Calm and analytical when faced with major incidents on critical systems.
- Communicate effectively with operations and technology partners on a regional or global basis.
- Performs controlled resolution of incidents and problems including prioritization and escalation to relevant groups when appropriate, root cause analysis of all problems with follow-through to resolution.
- Be involved in people development and deputize for the support manager when required. Acts as advisor or coach to new or lower level analysts.
- Partners with appropriate development and production support areas to prioritize bug fixes and support tooling requirements.
- Ensures essential procedures are followed and helps to define operating standards and processes.
- Act as a liaison between users/traders, interfacing internal technology groups and vendors.
- Provides evaluative judgment based on analysis of factual information in complicated and unique situations.
- Exhibits sound and comprehensive communication and diplomacy skills to exchange complex information.
- Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives.
- Performs other duties and functions as assigned.
- Has the ability to operate with a limited level of direct supervision.
- Acts as SME to senior stakeholders and /or other team members.

**Qualifications**:

- 5-8 years experience in an Application Support role.
- Experience with some programming languages and willingness/ability to learn.
- Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand.
- Issue tracking and reporting using tools and Knowledge/ experience of problem Management Tools
- UNIX (AIX/ Linux) environment knowledge.
- Databases - Sybase, Oracle, Microsoft SQL.
- Knowledge on Geneos ITRS monitoring would be an added advantage
- Effectively share information with other support team members and with other technology teams
- Ability to plan and organize workload
- Ability to communicate appropriately to relevant stakeholder

**Education**:

- Bachelor’s/University degree or equivalent experience
- **Job Family Group**:
Technology
- **Job Family**:
Applications Support
- **Time Type**:
Full time
- Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**.

View the **EEO Policy Statement**.

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