Field Coach

2 weeks ago

Singapore Luxury Careers Pte Ltd Full time

Worldwide Top Tier Fashion Brand
- Attractive Salary Package (Basic + Commission)
- Permanent/Full Time Position : Full time 5 days works, Office Hours

**In Store Field Coach Trainer ( Top Tier Luxury Fashion Brand )**
- **Worldwide Top Tier Fashion Brand**:

- **Attractive Salary Package (Basic + Commission)**:

- **Location: Town/Central**:

- **Permanent/Full Time Position : Full time 5 days works, Office Hours**

OVERALL MISSION
- As a Field Coach Trainer your mission is to support and develop retail teams in delivering the client experience to the benefit of store business. Through local execution of corporate strategy, you will train and coach client advisors to become ambassadors of Brand culture, values and products.
- Your role is to partner up with Store Manager(s) to deliver the training path, enable retail teams to enhance client experience and develop skills to engage our Client.

DUTIES & RESPONSIBILITIES

As part of the Country training team, you translate and execute the corporate training strategy within your defined store(s), partnering with Store Manager(s). You define the roll-out plan to best contribute to business growth, answering to the needs of the store(s) through selling skills, product training and active coaching. You will spend about 80% of your time in stores, between coaching and in-store training in small groups.

**Coaching and training at the heart of team performance**
- Lead a culture of in-store coaching, with a priority on Client Advisors according to their needs.
- You will observe interactions with clients on the floor and through active listening and questioning, you will coach individual team members to draw out their own solution to improve and develop.
- You will support Store Managers in building individual coaching plans after performing gap analysis of their teams, and in coaching their teams on selling skills through coaching the coach

**Facilitate on-boarding of new comers**
- Ensure a consistent on-boarding for all new starters
- Liaise with HR to ensure proactive planning for new employees
- Ensure regular liaison with trainees, giving feedback on progress to the individual, their Manager and HR during on boarding and induction

**General duties not specifically related to Training**
- Act as a platform for sharing of experience / best practices among the stores on coaching initiatives/programs
- Lead by example in terms of the company’s policies and procedures
- Exemplary personal service and grooming standards

Preferred Skills & Experience
- Mandatory: Over 5 year of working experience in retail industry (Luxury brand would be preferable)
- Preferable: Store Manager or Retail Training experience

EA Personnel #:R23116889

EA Licence #: 22C1376

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