Director, Compute Operations

Company Description
Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging - where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world - helping unlock financial access to enable the future of money movement.
**Join Visa: A Network Working for Everyone.**

**Job Description**:
As Director of Compute Operations, your primary responsibility will be to lead a diverse global team responsible for the management and support of Visa’s global Compute infrastructure and implement/drive improvements based on the ITIL framework.

This will involve managing a local team of engineers in the India region and working with the leadership team of Compute Operations across various geographical locations such as US, UK and Asia Pacific.

**Job Scope / Responsibilities**
- Manage service availability, reliability & supportability initiatives to improve performance & uptime.
- Managing a heterogeneous infrastructure environment comprising of different flavours of hardware (HP, Dell & IBM) and Software (Linux, AIX, CentOS and Windows OS).
- Manage enterprise virtualization technologies including VMware, Docker, Kubernetes, OpenShift & Hyper-V.
- Experience & exposure to cloud-based technologies like AWS, Microsoft Azure, Google Cloud Platform.
- Strong knowledge & experience in system monitoring tools & techniques supporting unattended operations.
- Capable of prioritizing and managing high volume workloads from multiple sources, working to strict SLA’s
- Drive bottoms-up improvements for compute operations (including Level-1 & Level-2 Incident management, Change management and Problem management)
- Customer/partner engagements to represent operational concerns/needs.
- Mentor technical staff and drive programs to improve overall effectiveness and efficiency
- Establish best-practice methodologies for problem resolution in a global, 24 x 7, high volume, high availability, critical production environment, based on metrics-based KPIs.
- Lead the innovation/development of Compute operations processes and tools from concept to delivery with a focus on new technologies, particularly virtualization, SDN and big data analytics.
- Provide leadership to manage demands from projects and technology upgrades including recommendations for vendor tools/solutions and global alignment of Compute operations.
- Mentor, manage and motivate a high-performing team of senior professionals and set clear priorities to achieve department goals and KPIs.
- Strong technical, analytical and troubleshooting skills and an ability to explain technical concepts and provide guidance to staff.
- Support adoption of new technologies and tools recommend capability improvements to compute engineering and assist in lab POC
- Drive coordination, consensus, and execution to mitigate cyber security risks and emerging threats in a dynamic environment.
- Govern security remediation process (vulnerability assessment and patch management) for compute infrastructure
- Good understanding & knowledge of OS hardening and systems security.
- Assist in the development of a strategic roadmap to ensure service level targets & compute operations goals are met.
- Work closely with various compute functions (tools, engineering, and architecture), and other cross-functional teams to drive efficiency and improvement.
- Ensure compute operations are conducted according to governing standards, and in compliance with various audit and regulatory requirements.
- Participate in disaster recovery/business continuity activities, as needed.
- Establish standards and governance in future acquisitions to mitigate risk and maximize stability.**Qualifications**:
Basic Qualifications:
10 years of work experience with a bachelor’s degree or at least 8 years of work experience with an Advanced Degree (e.g. Masters/MBA/JD/MD) or at least 3 years of work experience with a PhD

Preferred Qualifications:
12-15 years of work experience with a bachelor’s degree or 8-10 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 6+ years of work experience with a PhD
- Bachelors or master’s degree in engineering, computer science, or related field.
- 10+ years’ experience in technology, information security, and/or compute administration; with 6+ years of experience in management role
- With current or held advanced compute technical certification (e.g., VCP, RHCSA/AWS/CKA/GCP, or