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IT Operations Director
3 weeks ago
We are seeking an experienced professional to fill the role of Assistant Director. This position is responsible for leading a team of experts and overseeing various IT operations.
Key Responsibilities:
- Lead a team of Major Incident Managers, Problem Managers, and Change Managers in resolving critical IT issues.
- Ensure timely recovery of IT services during major incidents (severity 1 & 2).
- Closure of incident and problem tickets, meeting SLAs.
- Maintain effective communication with stakeholders during major incidents.
- Collaborate with internal teams to restore services during incidents.
- Oversee the Problem Management process and produce reports on Root Cause Analysis and SLA measurement.
- Drive flawless execution of the Change Management process.
- Evaluate IT Operations contract/service provider's performance and establish improvement plans.
- Work closely with monitoring teams to prevent major incidents.
Requirements:
- Bachelor's degree in Computer Science or related field and 10+ years' experience.
- Familiarity with ITIL framework and methodologies.
- Demonstrable experience interacting with senior management.
- Able to manage different priorities and adapt to new challenges.
- Experience working in an infrastructure technology environment is highly desirable.
