
Command Centre Engineer
2 weeks ago
**Key Responsibilities**:
- Monitor IT systems, networks, and services using tools like SolarWinds, Nagios, or similar platforms.
- Handle and escalate critical incidents following ITIL incident management practices.
- Perform first-level troubleshooting and coordinate with support teams for resolution.
- Track, document, and update incidents in the ticketing system (ServiceNow, BMC, etc.).
- Generate and review daily system health and performance reports.
- Participate in shift rotations including nights/weekends as required.
- Ensure timely communication and status updates to stakeholders.
**Requirements**:
- 1-3 years of experience in IT operations or command centre/NOC environments.
- Strong understanding of ITIL-based Incident Management.
- Hands-on experience with monitoring and ticketing tools.
- Ability to work in a fast-paced and 24x7 operational environment.
- Good communication and coordination skills.
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Night Command Centre Specialist
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Command Centre Executive
2 weeks ago
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