Digital QA U Testing Analyst

1 week ago

Singapore THE HONGKONG AND SHANGHAI BANKING CORPORATION LIMITED Full time

We are currently seeking a high calibre professional to join our team as a **Digital QA & Testing Analyst.**

**Principal Responsibilities**
- Responsible for coordination Business Testing with the local countries for changes to the digital channels in public website, Internet Banking, Share dealing, and Mobile
- To ensure these meet customer expectations both internal and external, ensuring defects are identified before release
- Undertake test preparation for a variety of projects resource estimating, planning, scoping,identifying data and environment requirements
- Write and review range of testing documentation
- Coordinate testing tasks for specific projects, progress issues and escalate where necessary
- Regularly review testing processes in order to identify ways to improve efficiency
- Plan and support validation activity for live releases of new services
- Coordinate activity of testers on multiple projects and provide support/coaching
- Establish close working relationships within WPB Channels Transformation
- Work collaboratively with software delivery and change delivery, Marketing, and operational areas
- Review test documentation and provide coaching and feedback to colleagues
- Adoption and use of testing standards and processes
- Chair and attend project update meetings, deliver project updates, and escalate any known issues and concerns
- Adherence to mandatory objectives
- Alignment of activity to departmental governance

**Requirements**:

- Must have good knowledge and hands-on experience working on Life Insurance Policy Admin, strong understand of policy lifecycle & various business processes involved.
- Experience in testing eBAO PAS or any Life Insurance PAS and insurance products are advantage.
- Possess strong understanding and exposure in life insurance operations and procedures (e.g. onboarding, policy admin and policy servicing) would be an advantage.
- Excellent knowledge and experience of the testing process
- Good knowledge of the digital channels, and strong awareness of customer expectations
- Excellent awareness of technology and the internet including browsers, operating systems and devices
- Good relationship management skills to satisfy a wide range of internal and external customers with conflicting priorities
- A strong team player who is highly collaborative recognizing their specialized role in the department and acknowledging other areas and individuals roles and responsibilities.
- Good communication skills, both written and verbal, to explain complex issues
- Good decision making skills to be able to evaluate importance of defects found during testing, based on impact
- Enthusiastic and self-motivated
- Innovative having the ability to approach things differently or do different things to deliver goals
- Ability to influence and challenge to ensure that customer needs are represented

To be considered for this role, the relevant rights to work in Singapore is required.

**You’ll achieve more when you join HSBC.**

Issued by The Hongkong and Shanghai Banking Corporation Limited.

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