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Managing Consultant, Fraud Sme

2 weeks ago

Singapore Mastercard Full time

Our Purpose
- Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build _a sustainable economy_ where everyone can prosper. We support a wide range of digital payments choices, making _transactions secure,_ simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._

Title and Summary

Managing Consultant, Fraud SME

Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Managing Consultant, Fraud SME, Advisors - Strategy and Transformation
Our Advisors & Consulting Services team combines traditional management consulting with Mastercard’s rich data assets, proprietary platforms, and technologies to provide clients with powerful strategic insights and recommendations. We provide value-added services and leverage expertise, data-driven insights, and execution. Our teams work with a diverse global customer base across industries, from banking and payments to retail and restaurants. Services within Mastercard is responsible for engaging, and retaining customers by managing fraud and risk, enhancing cybersecurity, and improving the digital payments experience.
- to senior-level client relationships and proactively engaging in the client agenda, internal culture, and relationship risks.

We recruit for and value the following core competencies:

- Passion: Actively seeks responsibility and takes pride in guiding project teams towards delivering the highest quality results and recommendations to our clients.
- Subject Matter Expertise: go-to person for Fraud management, assisting with specialist sales support, demonstrating consulting capabilities in the Fraud space towards prospects, clients and within the organization; support product development/refinement, focused on knowledge sharing and development of team members.
- Problem Solving: Leads teams to identify the most critical aspects of a problem, and guides the team to business-focused solutions and recommendations that drive client value. Initiates changes to project direction where required and able to decide and act without the total picture.
- Analytic Excellence: Demonstrates a strong aptitude for structured problem solving and quantitative skills, and leads team to effective and efficient technical capability usage regardless of context.
- Project Management: Clear interest in project delivery with business clients and intuition for the way that companies make decisions and how digital helps address clients’ problems.
- Client Management: Inspire client confidence through client recognition of specialization, timely and reliable execution, and develop stakeholder management plans to align priorities and address support and resistance.
- Communication and Presence: Leads composition of complete deliverables and other written communication, and demonstrates an ability to communicate verbally in a wide range of complex scenarios and up to senior management levels.
- Commercial Orientation: Ability to identify significant opportunities including identification of cross-selling opportunities beyond direct project work, and partner with broader Services teammates on contracting activities, leveraging the knowledge of Services capabilities and how they fit together to create relevant solutions for clients.
- Leadership: Instil a sense of urgency, ownership, and empowerment, and thoughtful risk-taking into leaders at all levels. Structures work, so it aligns with team members’ goals and motivators.
- Integrity: Models Mastercard's values of honesty and integrity. Follows through on commitments and makes others do the same.
- Diverse Perspective: Brings a unique skill set or approach to the table in every client engagement or internal activity.

Qualifications:

- Undergraduate or master’s degree
- Experience in the payments Fraud management, at one or ideally more players within the payment ecosystem, such as Issuer, Acquirer, Transaction processor, payment service provider and payment facilitator
- Knowledge of Fraud management solutions/products, value chain and ecosystem, in both Issuing and Acquiring environments
- Additional relevant experience in adjacent areas (Authentication, Authorization and Chargeback) can be a plus
- Prior Experience in a consulting organization as a consultant is a bonus
- Experience directly managing multiple people across