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Customer Service Coordinator, Asean

3 weeks ago

Singapore Zoll Medical Corporation Full time

**Customer Service Coordinator, ASEAN**:
**Location: Singapore, Singapore**:
**Unknown**:
**Overview**:
ZOLL Medical is a growing, innovation-driven company on the forefront of delivering medical devices to save lives, and software solutions to improve efficiency. With customers in more than 140 countries, we continue to expand our reach, as well as our product offerings. Hospitals, emergency medical services (EMS), and others trust us to provide high-quality products and exceptional customer service. ZOLL products are used every day across the globe to save the lives of people who suffer sudden cardiac arrest. From Real CPR Help® technology—an industry first—to the world’s only wearable defibrillator, our capabilities and features set us apart. But none of this would be possible without the motivation and dedication of ZOLL employees, and we’re invested in their success.

**Job Summary**:
Join our dynamic team as a Customer Service Coordinator, you will be playing a crucial role in delivering exceptional service to customers and ensuring seamless order processing and timely shipments.

**Essential Functions**:

- Responsible for processing and management orders with timely deliveries and shipments arrangement to be made in the most optimum manner.
- Preparing monthly order revenue report
- Liaise with internal team to ensure the production scheduling and on-time delivery
- Handle Sales Order Creation / Credit Note creation
- Responsible for maintaining/updating information in the database which are required for processing
- Perform other ad-hoc tasks as assigned
- Responsible for creation on Proforma invoice / Sales quotation

**Required/ Preferred Education and Experience**:

- Skilled professional experience in health and customer service environments
- Ability to manage & multiple tasks concurrently
- Keen communication skills, interpersonal skills and friendly personality that facilitates ready establishment of rapport and sense of trust
- Able to adapt and respond effectively to a dynamic working environment
- Proficiency in Microsoft Words, Excel, PowerPoint