
Indoor Sales Executive
7 days ago
Position Summary
The Indoor Sales Executive is to manage a set of assigned target indoor sales account with teleselling and tele-marketing activities. This includes providing technical and commercial support to the assigned target account and providing support to Sales to ensure and constantly committed to improve our customer service levels. Managing teleselling and telemarketing operations of the Country’s product portfolio to the assigned target customers in consultation with the Sales Manager (or General Manager) with the objective of achieving the Country’s budgets, profitability and assigned key tasks.
**Responsibilities**:
- Achieve allocated individual/Country’s assigned Industry segment/account Sales Target as well as organize, plan, and manage the telesales activities of JJ_LAPP product in the country.
- To manage Indoor Sales tasks and support the Country’s Outdoor Sales Personnel in the execution of their assigned responsibilities.
- Ensuring a smooth operation of the Country’s sales support and customer care scope.
- To manage and monitor customer and product information in the SAP database.
- To manage and ensure the Customer Relationship Management system (CRM - C4C) is used as per Company’s guidelines and policies.
- Conduct sales by prospecting, qualifying and generating sales via tele-selling activities.
- Manage Telemarketing and proactive contact of existing and potential customers.
- Manage requests for information and online presentations.
- To identify appropriate contacts, qualify and drive leads through the sales process.
- Provide commercial and technical collaboration with Sales team whenever required.
- Understand customers nature of business, purchasing behavior and company structure/key contacts, and to formulate the solution/product through efficient technical and commercial service/support to help customer solve their problem or meet their goals/tasks with JJ_LAPP Products and Solutions.
- Create and maintain the reputation of the products and increase JJ_LAPP brand awareness in the market.
- Maintain good rapport and close relationship with assigned target account to gain clear understanding of customer needs through telesales activities.
- Create and maintain fair, democratic, and good working environment with all team members.
- Maintain a cohesive and stable indoor workforce in the Country.
- Compliance to corporate policy and seek clarification whenever in doubt from immediate supervisor.
- Any other tasks as assigned by Immediate Supervisor.
**EHS Roles and Responsibilities**
- To comply with all relevant EHS legal and other requirements associated with the job functions and responsibilities.
- To comply with all EHS requirements affecting the operations, including those affecting the customers, suppliers and contractors supplying and serving the departments.
- To participate in EHS programmes.
- To follow the EHS procedures and work instructions.
**Secondary Responsibilities**
- To comply with all relevant EHS legal and other requirements associated with the job functions and responsibilities.
Required qualifications
- Minimum Nitec/Higher Nitec or diploma qualification
- Minimum 2 years of working experience, preferably in Indoor Sales and/or Customer Service Roles
- Able to work independently, responsible and as a team player
- Good communication skills
- Knowledge of Incoterms
- Working knowledge of SAP SD and MM modules will be an added advantage
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