Lead Payment Platform Engineer

Job Summary:
JOB DESCRIPTION - Lead Payment Platform Engineer

Location: UK

Line Manager: Director of Software Engineering

Contract Terms: Permanent, Full Time

THE TEAM

A career at Ticketmaster will challenge and engage you. We support the creators and producers of shows and live performances, while connecting more passionate fans to these events. The pace here is fast, the atmosphere is fun and a passion for live events is a common thread that ties us together. As a global and growing business, we can truly offer a world of opportunities to expand your skills and develop your career. Visit any of our offices and you'll find a diverse mix of passionate employees, helping fans around the globe connect with the artists, teams and events they love. It truly is a unique and rewarding environment.

THE JOB

In the role of Lead Payment Platform Engineer, you will be part of a new team that will build the next generation payment platform that must serve all Ticketmaster's ticketing platforms and give a unified and reliable payment experience for our fans worldwide.

WHAT YOU WILL BE DOING
- Co-architect the infrastructure and design for failure, including failure tolerance and self-healing by-design, as well as establishing clear scaling-out paths;
- Design and implement robust, reliable, highly available, and scalable infrastructure/platform with solid monitoring and alerting capabilities;
- Conceive, plan and implement innovative approaches to solve complex problems of diverse scope;
- Evaluate, prototype, and benchmark new solutions;
- Prepare and present technical concepts to internal/external audiences;
- Develop and support usable and maintainable DevOps tooling for the engineering team;
- Evangelize the use of GitOps, DevSecOps, DevFinOps principles;
- Build, Manage, and Operate multiple EKS clusters in multi regions;
- Continuously optimize services on all layers (infrastructure, platform, software) for high availability, high reliability, and high performance;
- Monitor all critical services, troubleshoot, and address problems as they arise (including any needed changes in code, topology, resources, or configuration);
- Continuously upgrade, patch and scan for vulnerabilities in all components at all layers;
- Implement and maintain PCI compliance across the team;
- Produce audit evidence for PCI audit;
- Ensure the right balance between standardization, innovation, quality, and technical debt reduction, to be able to deliver the business value fast;
- Define meticulously the platform SLAs through load testing, chaos testing, and disaster recovery process;
- Ensure high quality through automated tests;
- Be part of pager duty rotation;
- Ensure the right balance between standardization, innovation, quality, and technical debt reduction, to be able to deliver the business value fast;
- Mentor engineers and promote motivation.

WHAT YOU NEED TO KNOW
- Degree in Computer Science, or equivalent experience;
- Expertise in administering and scaling Kubernetes;
- Relevant software engineering experience with at least one language (Go, Java, Python) along with strong coding capabilities;
- Excellent code-debugging/optimisation, analytical problem solving and analytical thinking skills;
- Proven track record of taking ownership of exciting problems and optimally delivering results;
- Proven track record designing very secure, high available, multi-region, fault-tolerant and performant distributed systems;
- Strong understanding of distributed systems and microservice architectures;
- Have a solid foundation in systems programming, computer science, and software engineering;
- Strong Linux system administration and troubleshooting skills, including solid knowledge of how the various components work (kernel, CPU, memory, disk, network);
- Experience with Infrastructure as Code tools (Terraform, CloudFormation) coupled with working in microservices environments;
- Experience and proficiency in event-based and log-based monitoring systems (OpenSearch, Prometheus), deployment tools (ArgoCD, Gitlab-CI), and cloud computing (AWS);
- Acute drive to automate, to constantly replace manual operations with automated solutions (GitOps);
- Strong operational experience with supporting large scale Payments systems and PCI audits, is a plus;
- Strong prioritization skills and an ability to work autonomously, multi-task, and in a fast-paced, agile environment to resolve issues in a timely manner.

BEHAVIOURAL SKILLS
- Excellent organization and time management skills;
- Ability to design and collaborate services development with multiple teams;
- Ability to juggle and prioritize multiple projects simultaneously in a fast-paced environment;
- Self-driven, proactive and have a positive attitude; able to operate autonomously and efficiently in an entrepreneurial setting;
- Excellent communication, documentation, presentation skills, and ability to clearly articulate a solution and to influence others.

LIFE AT TICKETMASTER

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