Customer Services Technician F/m

Singapore, SINGAPORE_

DEDIENNE AEROSPACE, is a world leader in the design, manufacture and maintenance of aeronautical tooling.
For more than 50 years, our products have demonstrated our expertise, quality of service and technique, all at the cutting edge of industrial performance, in order to provide maximum satisfaction to our customers (aircraft manufacturers, engine manufacturers, firms, MRO companies, leasers, and others).
DEDIENNE AEROSPACE is an international company that operates on every continent and close to its customers, ensuring proximity and a high-quality after-sales service in locations such as Miami, Cincinnati, Querétaro, Dubai, Singapore, Zhuhai, the UK, Qatar, France, Mexico and Bangalore (India).
The diverse range of licences acquired (e.g. with manufacturers of engines, aircraft and equipment), as well as our partnerships with Original Equipment Manufacturers, enable us to position ourselves on the market with strength and credibility and guarantee our sustainable growth.
Our employees, with their variety of cultural backgrounds and nationalities, are our biggest asset, and actively participate in dynamic, ambitious projects with robust values advocated by the company: working in a company of moderate size yet operating on an international scale, while gearing each project towards one objective - customer satisfaction.

If you are dynamic, relish a challenge and enjoy working in a multicultural and international environment, join us

ROLE SUMMARY

The Customer Services Technician/Engineer (CST/CSE) primary responsibility is to deliver customer service experience. The goal is to drive success that improves customer satisfaction, maximises customer retention and increases profitability.

The CST/CSE will actively participate discussions across departments, Sales & Marketing / Supply Chain / Customer Services, maintaining responsibility of timeliness and effectiveness of the Customer Services function.

The role will be heavily customer facing, and therefore the CST/CSE will be an ambassador of Dedienne Aerospace, its brand, ethics and business vision.
- Sourcing and Procurement Activities:

- Ability to interpret technical drawings/blueprints determining product pricing and production lead-time
- Maintain and uphold open and transparent processes in all procurement activities
- Implementation of effective procurement process from sourcing of products/services up to ensuring prompt delivery by suppliers to internal customers
- Ability to analyse consolidated data and perform non-biased supplier selection whilst fulfilling cost-saving, timely delivery and deliverance of high quality of products/services
- Ability to deliver continuous cost saving through negotiation and process improvement outcomes
- Effective sourcing and vendor management
- Perform execution of procurement and pricing on system and documentation
- Cross Departmental Liaison:

- Liaise closely with Sales & Marketing / Supply Chain / Engineering / Customer Services on improvement to quality of products and services
- In support of the Sales & Marketing team, ensure products and services are quoted in reasonable pricing and lead-time
- Actively participate in regular meetings with Engineering, Sales, Supply Chain and Customer Services to ensure maximisation of cross department discussions
- Business Travel and Reporting:

- Occasional business travel will be expected to fulfil the Procurement Executive role
- Compilation of vendors’ information, capabilities, products, and services

Job Descriptions will be reviewed and discussed annually during the staff appraisal.

PROFILE
- And / Or at least 2 year(s) of working experience in the related field is required for this position.
- Applicants must be willing to work in Seletar Aerospace Park.
- Preferably Junior Executives specializing in Purchasing/Inventory/Material & Warehouse Management or equivalent.
- Full-Time position(s) available.

STARTING

As soon as possible

CONTRACT

Permanent