End User Support Engineer

2 weeks ago

Downtown Core, Singapore U3 InfoTech Pte Ltd Full time

**Responsibilities**
**Microsoft Endpoint Manager (MEM)**:

- Deploy, configure, and maintain end-user devices (desktops, laptops, tablets, mobile devices).
- Ensure compliance with security and performance standards.
- Troubleshoot hardware and software issues.
- Automate device management tasks using PowerShell scripting.

**Okta (Identity & Access Management)**:

- Implement authentication flows (MFA, RBAC, adaptive access).
- Provide user support, documentation, and training.
- Monitor and report on Okta performance and compliance.

**Google Workspace**:

- Administer user accounts, groups, and permissions.
- Implement and enforce security policies.
- Configure and support Gmail, Drive, Calendar, and other Workspace apps.
- Provide end-user training and support.
- Monitor system performance and generate usage reports.

**Zoom**:

- Manage Zoom accounts, roles, and security features.
- Troubleshoot video, audio, and meeting setup issues.
- Integrate Zoom with collaboration tools (Google Workspace, Microsoft 365).
- Conduct training sessions and create user guides.
- Monitor Zoom performance and generate usage reports.

**Qualification**
- Proficiency in:

- Microsoft Endpoint Manager (MEM)
- Okta Identity Management
- Google Workspace
- Zoom Administration
- Strong knowledge of endpoint security best practices & compliance.
- Experience with automation (PowerShell, APIs).
- Excellent troubleshooting, problem-solving, and communication skills.

**About the Company**
U3 Infotech is a Technology Solutions, Managed Services, and Talent Management Solutions company with over 2 decades of experience in the APAC region since 2002. Our clients include Fortune 100, MNCs, Leading Regional Organisations, Government organizations, and Startups. We work with clients across Banking, Insurance, Bio-Science, Pharmaceutical, Healthcare, Engineering, Product, and Supply Chain domains.
We have been growing rapidly through value creation, solving complex problems, and addressing the opportunities of our clients’ businesses. We differentiate ourselves through our deep commitment at all levels, entrepreneurial mindset, outcome-driven approach, and financial resources.

**Job Type**: Contract

Pay: $6,000.00 - $6,500.40 per month

Work Location: In person

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