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Customer Service Consultant

2 weeks ago

Suntec, Singapore FWD Full time

**PURPOSE**

Promote the image of the company by providing and delivering competent, efficient and quality customer services at service standard levels above the peers in the market.

**KEY ACCOUNTABILITIES**
- Delivering high quality, accurate and prompt service to customers meeting or exceeding respective service levels and turnaround times
- Complying with the relevant regulations, internal policies and procedures in the service delivery
- Support the business in achieving its financial goals and objectives and participate in cross functional initiatives aligned with the Business Development Plan
- Strike the right balance between the needs of the direct customers and the company
- Manage1st level customers’ complaints, escalate where necessary and collaborate with various internal stakeholders in order to achieve fair outcomes according to the complaint resolution process
- Support Corporate Projects & Initiatives
- Any other ad hoc tasks and projects

**QUALIFICATIONS / EXPERIENCE**
- GCE ‘O’ Level / Diploma holder
- 1 - 3 years of experience in frontline customer service/sales support function, preferably in general or life insurance industry
- Contact Centre experience is advantageous
- Open to shift work

**KNOWLEDGE, SKILLS & ABILITY**
- Excellent verbal and written communication skills
- Able to handle multiple tasks simultaneously
- Work as a team member in a team environment
- Familiar with a wide range of personal insurance products
- Proficiency in MS Office skills and generally tech-savy
- Positive and driven work attitude
- Able to work independently and within a team

**Salary**: $3,200.00 - $4,000.00 per month

**Benefits**:

- Health insurance
- Work from home

Schedule:

- Shift system

Supplemental pay types:

- Overtime pay
- Performance bonus
- Yearly bonus

**Experience**:

- Customer service: 1 year (required)

License/Certification:

- insurance certification (GI / Life) (required)

Work Location: In person
- Health insurance